Role Profile: Tasting Room Host
Company: Mt. Boucherie Estate Winery
Location: West Kelowna, BC
Reports To: Tasting Room Manager
If you’re AWESOME, we want YOU!
About the Winery
Mt. Boucherie Estate Winery is a quality-driven, vineyard-focused producer with award-winning wines distributed across Canada. The winery fosters a collaborative and growth-oriented environment, offering mentorship from experienced wine professionals and opportunities for career development.
Role Purpose
The Tasting Room Host is an important role here at the winery. As the first point of contact for our guests, they are responsible for creating a warm and welcoming, seamless, and well-organized experience. This role oversees reservations, initial engagement, guest flow, managing the retail POS and supporting overall tasting room operations.
Key Responsibilities
Guest Experience & Hosting
· Greet and welcome guests, setting the tone for a premium experience
· Manage reservations and waitlists using POS systems (e.g., Tock)
· Ensure smooth guest flow and timely seating
· Provide accurate information about wines, experiences, and the winery
Operations & Coordination
· Oversee daily reservation management and answer guest inquiries (phone/email)
· Retail POS operations
· Support opening/closing procedures and maintain a clean, organized space
· Coordinate with the tasting room team to ensure efficient service
Sales Support
· Encourage wine purchases, club sign-ups, and event participation
· Promote winery experiences and upcoming events
Key Attributes
· Personable, welcoming, and professional
· Strong organizational and multitasking skills
· Calm and composed under pressure
· Team-oriented with a proactive mindset
· Interest in wine, hospitality, and guest experience
Success Measures
· Smooth and efficient reservation and guest flow management
· High-quality, consistent guest first impressions
· Positive guest feedback and repeat visits
· Strong team collaboration during busy service periods
Qualifications
· Customer service or hospitality experience preferred
· Familiarity with reservation/POS systems (e.g., Tock/Qualo)
· Serving It Right certification
· Ability to lift up to 15–18 kg (40 lbs) and work in a fast-paced environment
Role Details
· Seasonal (June–October) with potential for extended opportunities
· Flexible schedule including weekends and holidays
· Full-time / Part-time
· Shift lengths of 4–8 hours
Compensation & Benefits
· $19.00–$20.00 per hour + tips
· Staff discounts on wine and merchandise
· Company events and team engagement opportunities
· Mentorship and growth within the organization
Pay: $19.00-$20.00 per hour
Benefits:
- Company events
- Discounted or free food
- Store discount
Flexible language requirement:
Shift:
Work days:
- Monday to Friday
- Weekends as needed
Experience:
- Hospitality: 1 year (preferred)
Licence/Certification:
- Serving It Right (preferred)
Work Location: In person
