Job description
W.A.T. is Hiring: Assistant Operations Manager
Job Type: Full-Time
Location: 7250 Keele Street
Pay: $50,000-$55,000
About W.A.T.:
Wheelchair Accessible Transit proudly introduced the first accessible vehicle in Toronto and continues to lead with safe, respectful, and reliable transportation services. We're passionate about improving mobility and accessibility for disabled and aging communities, and we’re looking for equally dedicated professionals to join our training team.
The Role:
We are seeking a highly organized and proactive Assistant Operations Manager to assist in overseeing routing, scheduling, dispatch operations, and driver coordination. This role is vital to maintaining the efficiency and reliability of our transit services and ensuring a seamless experience for passengers.
Responsibilities:
- Direct, monitor, and oversee the routing and scheduling of drivers to ensure timely service.
- Work under the Operations Manager
- Ensure daily coverage of all routes and charter work.
- Support dispatchers and drivers in resolving issues related to routes, vehicles, customer service inquiries, complaints, and emergencies.
- Assist with the hiring, onboarding, and training of dispatch staff to meet operational needs.
- Train, mentor, and support dispatch staff to improve efficiency and communication.
- Ensure accurate documentation and reporting of driver hours, payroll records, and operational data.
- Communicate all relevant details of driving assignments to drivers to ensure proper execution and punctuality.
- Maintain professional communication with stakeholders, including school boards and parents/guardians, regarding inquiries or issues related to students, drivers, and routes.
- Enforce company policies, safety standards, and operational procedures.
- Answer phones and two-way radios professionally and courteously.
- Provide regular reports to senior management regarding operations, service performance, and any significant incidents.
- Perform additional tasks or duties as needed to support the operational needs of the company and the Operations Manager.
Requirements:
- Experience in transit operations, dispatch, or transportation management.
- Strong organizational and leadership skills to oversee staff and operational logistics.
- Excellent communication and interpersonal skills to liaise with drivers, dispatchers, and stakeholders.
- Ability to work in a fast-paced environment, handling multiple tasks efficiently.
- High attention to detail with a strong commitment to safety and service excellence.
- Flexibility to work various hours, including some evenings and weekends as needed.
Why Join W.A.T.?
- Be part of a respected leader in accessible and inclusive transportation.
- Play a key role in ensuring the success and efficiency of transit operations.
- Enjoy a supportive, collaborative team environment.
- Opportunity for growth and professional development.
- Make a meaningful difference in people’s lives every day.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- RRSP match
Flexible language requirement:
Work Location: In person
