Join Our Team and Help Make Every RV Adventure Memorable!
Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping people and staying organized, and delivering exceptional service? Woody’s RV World is looking for a motivated and detail-oriented Service Writer to join our team!
As a Service Writer, you will be the first point of contact for our customers, guiding them through the service process while helping ensure daily operations run smoothly. If you’re a strong communicator who enjoys problem-solving and working collaboratively, we want you on our team!
What We’re Looking For:
- Exceptional customer service and communication skills, both verbal and written
- Strong organizational and multitasking abilities with excellent attention to detail
- Proficiency in Microsoft Office; experience with IDS or similar database systems is an asset
- Self-motivated with the ability to work independently and contribute as part of a team
- Ability to manage multiple priorities and remain calm in a fast-paced environment
- Understanding of administrative policies and procedures
- Certificate or Diploma in Business Administration is preferred
What You’ll Do:
- Deliver a positive and professional customer experience throughout the service process
- Schedule service appointments and coordinate daily workflow efficiently
- Open and manage new work orders, ensuring customer information and service details are accurately recorded
- Track repair progress from start to completion and provide timely customer updates as needed
- Answer phone and online inquiries promptly and professionally
- Communicate recommended repairs, services, timelines and pricing to customers
- Obtain customer approvals before work begins
- Process customer payments and assist with administrative support duties as needed
- Maintain accurate records and support communication between customers and the service team
What We Offer:
- Employee discounts on products and services
- Service Bonus Incentives
- Comprehensive benefits package including dental, extended healthcare, life and disability insurance, and a health spending account
- Opportunities for career growth and advancement
- Supportive and collaborative team environment
- Year-round employment
Why Woody’s RV World?
Woody’s RV World is one of the country’s leading RV dealerships since 1986, helping thousands of customers create memorable travel experiences each year. As a family-owned business, we’re committed to the communities we serve and to building a supportive, team-driven workplace. With a busy dealership and multiple departments, we offer the opportunity to grow and advance within Woody’s RV World. We would love to have you on our team!
Pay: From $23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
Application question(s):
- What interests you most about this role? Tell me why you would be a good fit for this position.
Work Location: In person
