Inside Sales Representative
Location: Langley, BC
Job Type: Full-Time, Permanent, In Office
Hours: Monday to Friday, 7:30 a.m. – 4:00 p.m.
About Hardy Sales
Hardy Sales is a third-generation, family-owned food distributor serving customers in Canada since 1982. We specialize in premium protein products and have built our business through strong relationships with our customers, suppliers and employees.
We are looking for someone who enjoys working with customers, takes initiative and wants to build a long-term career in sales.
About the Role
This role combines proactive inside sales, account support and customer service in a fast-paced food distribution environment.
You will maintain regular contact with customers through scheduled call lists, follow up when customers have not ordered and identify opportunities to recommend products, promotions and seasonal programs. You will also take orders by phone and email, conduct follow-up calls and help resolve service issues such as pickups, replacements and credits.
This position offers the opportunity to build strong product knowledge, customer relationships, commercial judgment and a broad understanding of our operations. We are looking for someone who can become a high-performing inside sales representative, with opportunities to take on greater account responsibility or pursue future outside sales roles based on their interests, performance and the needs of the business.
Key Responsibilities
- Contact customers regularly using established call lists.
- Follow up with customers who have not placed their usual orders.
- Receive and enter customer orders by phone and email.
- Recommend relevant products, promotions and seasonal programs.
- Build strong relationships and identify opportunities within existing accounts.
- Conduct follow-up calls regarding orders, products and customer needs.
- Resolve customer inquiries, pricing questions, shortages and service issues.
- Help correct order errors, including coordinating pickups, replacements and credits.
- Develop strong product knowledge and an understanding of customer purchasing patterns.
- Collaborate with Sales, Purchasing, Operations and Accounting to support customers.
- Contribute ideas that improve sales, service and internal processes.
What We’re Looking For
We are looking for someone who:
- Wants to develop a long-term career in sales.
- Enjoys building relationships and speaking with customers.
- Is proactive and comfortable initiating customer calls.
- Can identify opportunities without using a high-pressure sales approach.
- Communicates professionally by phone, email and in person.
- Is organized, detail-oriented and dependable.
- Takes ownership of problems and follows through until they are resolved.
- Is motivated to learn our products, customers and industry.
- Works well in a collaborative team environment.
Previous customer service, inside sales, food distribution or business-to-business sales experience is an asset, but we are willing to train a capable and motivated candidate.
What We Offer
- Company profit-sharing program.
- Comprehensive health and dental benefits.
- Paid vacation.
- Sales, product and industry training.
- Opportunities for increased responsibility and internal advancement.
- Stable, family-owned company with more than 40 years of success.
- Supportive, team-oriented work environment.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Extended health care
- Paid time off
Ability to commute/relocate:
- Langley, BC V4W 3Z8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- In a few sentences, tell us why this role interests you and what you're looking for in your next opportunity.
Work Location: In person
