Overview
We are seeking a dynamic and experienced Assistant Manager to join our retail team. The ideal candidate will play a key role in supporting store operations, managing staff, and ensuring excellent customer service. This position offers an opportunity to develop leadership skills within a fast-paced retail environment, contributing to the overall success of the store. The Assistant Manager will be responsible for overseeing daily activities, assisting with sales strategies, and maintaining a positive shopping experience for customers.
Responsibilities
- Support the Store Manager in daily store operations, including opening and closing procedures
- Supervise and motivate team members to achieve sales goals and deliver exceptional customer service
- Assist with recruiting, interviewing, and onboarding new staff members
- Manage payroll processing, scheduling, and training & development initiatives
- Oversee merchandising, pricing strategies, and inventory management to optimize sales
- Handle cash handling, cashiering, POS transactions, and bookkeeping tasks accurately
- Implement marketing campaigns and promotional activities to increase store traffic and sales
- Ensure compliance with company policies, health & safety standards, and store procedures
- Address customer inquiries and resolve complaints promptly to maintain high satisfaction levels
- Support budgeting efforts and monitor store expenses to meet financial objectives
- Conduct performance evaluations and provide coaching to team members for continuous improvement
Requirements
- Proven supervisory or team management experience in retail or related fields
- Strong leadership abilities with excellent communication and organizational skills
- Proficiency in POS systems, cash handling, and basic math skills
- Bilingual or multilingual abilities are a plus for effective communication with diverse customers and staff
- Experience with recruiting, training & development, and payroll processing preferred
- Knowledge of merchandising, pricing strategies, sales management, and marketing techniques
- Ability to handle administrative tasks such as bookkeeping, budgeting, and inventory control
- Exceptional customer service skills with phone etiquette and conflict resolution experience
- Strong time management skills with the ability to prioritize tasks effectively
- Demonstrated ability to work under pressure in a fast-paced environment while maintaining professionalism
This role provides an excellent platform for career growth within retail management. The successful candidate will be instrumental in driving store success through effective leadership, strategic planning, and outstanding customer engagement.
Pay: $18.00-$25.00 per hour
Work Location: In person
