At INNHotels, we create exceptional guest experiences by sharing the best of Canadian hospitality, tourism, culture, and history. Our people are at the heart of everything we do, and their passion and dedication have made us a leader in hospitality, sustainable tourism, and community development.
Job Summary:
Are you passionate about creating exceptional guest experiences? Do you have an entrepreneurial mindset and want to be part of an exciting start-up environment? We are seeking a Resort Spa Manager to open and manage the first of what we hope to be many resort spas across our various hotel locations.
This role is hands-on and operational in nature. The Spa Manager will lead the day-to-day operations of the spa, support the guest experience, and contribute directly to service delivery. You will play a key role in shaping the culture, standards, and success of a new spa brand in beautiful resort settings.
Our goal is to deliver high-quality services and outstanding guest experiences in a relaxing, resort environment.
Copper Point Resort is the premier upscale destination in Invermere, BC, offering the perfect blend of adventure and relaxation for every season. The property offers a mix of guest rooms and suites with full kitchens, along with both indoor and outdoor pools and hot tubs, Elements Restaurant and Lounge, and meeting rooms.
Key Responsibilities:
Reporting to the hotel’s General Manager, the Resort Spa Manager will be responsible for the following:
Spa Operations & Service Oversight
- Oversee and support the delivery of spa services to ensure consistency, quality, and guest satisfaction
- Ensure all services are delivered in accordance with company standards, safety guidelines, and applicable regulations
- Conduct guest consultations and ensure appropriate documentation and consent processes are followed
- Maintain a clean, safe, and welcoming spa environment
- Support safety procedures, sanitation standards, and emergency protocols
Team Leadership & Staff Management
- Manage daily spa operations, scheduling, and workflow efficiency
- Recruit, train, coach, and support spa staff and service providers
- Ensure staff certifications, training requirements, and professional standards are maintained
- Conduct performance reviews and support ongoing development
- Foster a positive, guest-focused team culture
Compliance & Quality Standards
- Ensure compliance with local health, safety, privacy, and licensing requirements
- Develop and maintain spa policies, procedures, and standard operating practices
- Address incidents, guest concerns, and corrective actions as needed
- Support inspections, audits, and internal quality reviews
Guest Experience & Business Support
- Deliver a high standard of guest care and personalized service
- Professionally handle guest feedback, concerns, and service recovery
- Support retail sales, service packages, memberships, and promotions
- Manage inventory, equipment maintenance, and vendor relationships
- Assist with budgeting, expense control, and revenue optimization
Qualifications
- 3–5 years of work experience in a spa, wellness, or aesthetics facility
- Experience in a medical spa facility
- Previous leadership or supervisory experience
- Strong understanding of spa services, guest experience standards, and operational best practices
- Experience working in resort, hotel, or luxury service environments is an asset
- Strong computer skills, including POS systems and Microsoft Office
Skills & Competencies
- Strong leadership and team development skills
- Exceptional customer service and guest engagement mindset
- Organizational and time-management abilities
- Attention to detail and quality standards
- Ability to balance hands-on service with operational leadership
- Entrepreneurial mindset and comfort working in a start-up environment
- Passion for health and wellness
Why Join Our Team?
- A great work environment with opportunities for development and career advancement within Copper Point Resort/Invermere Inn & Suites and the INNHotels family of hotels.
- A competitive compensation package, based on experience.
- Group health plan.
- Staff events and seasonal discounts on local adventure activities.
- Hotel Discounts as part of the INNHotels family of hotels.
- Subsidized staff accommodation is available for an initial period of settlement for those relocating.
- Opportunity to live in the Columbia Valley with skiing, golf, mountain biking, lakes and a small-town lifestyle.
Application Process
Do you think you would make a good candidate? Apply online with your resume and cover letter outlining your interest in this role and living in the Columbia Valley. We thank all applicants for their interest, however only those selected for an interview will be contacted.
We welcome everyone. We are proud to be an equal opportunity employer and warmly welcome applications from people of all backgrounds, identities, abilities and experiences, including those who may not meet every single requirement listed. If you are excited about this role and our vision, we encourage you to apply. If you require accommodations during the recruitment process, please let us know and we will work with you to meet your needs.
Note: This job is only available to those legally entitled to work in Canada. We do not offer LMIA, sponsorship or PR assistance.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Application question(s):
- We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
Experience:
- Spa: 2 years (preferred)
- Management: 3 years (preferred)
Work Location: In person
