À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Join our team and what we'll accomplish together
Help 9 million plan members stay connected to the benefits they depend on.
TELUS Health Retirement and Benefits Solutions has been delivering automated administration and support for nearly 30 years — managing pension and benefits plans for corporations, government organizations, and multi-employer plans across Canada and the United States.
Our post-implementation support team is the backbone of that promise. We don't just process tickets; we solve the technical and operational challenges that keep our clients and their members connected to critical resources. We're looking for a Senior Consultant, Administrative Solutions who combines technical expertise with a genuine passion for mentoring others and improving how we serve our clients.
In this role, you'll own database solutions, mentor a talented technical team, and collaborate with colleagues across Health & Welfare plan administration and implementation. You'll work with cutting-edge platforms like our Ariel administration system, tackle complex data challenges, and help eliminate the friction that prevents members from accessing the Health & Welfare portal and other critical resources.
If you thrive in solving technical problems, love helping colleagues grow, and want to make a tangible impact on how millions of people access their benefits, let's talk.
Database Solutions & Reporting
You'll be the go-to person for designing and building data solutions that power client operations. Your week might include:
Developing SQL queries and reports to solve real-world client challenges
Building automated reporting solutions using SQL Server Integration Services (SSIS) so the team can focus on higher-value support
Creating self-service reports with SQL Server Reporting Services (SSRS) that empower clients and internal users
Preparing ad hoc analyses and supporting data clean-up initiatives that improve data quality
Process Improvement & Problem-Solving
You'll identify opportunities to work smarter, not harder. You'll collaborate with business partners to understand their challenges, then design automated solutions that streamline workflows and improve standard operating procedures. You'll be the person who asks "Why do we do this manually?" and then builds the solution that saves hours each week.
Team Leadership & Mentoring
As a senior voice on the team, you'll mentor colleagues in troubleshooting complex technical challenges, developing their expertise in database solutions and client communication. You'll manage ticket queue priorities, ensure adherence to incident and deliverable SLAs, and maintain quality control across team deliverables. You'll help your teammates grow technically while supporting them through challenging client situations.
Documentation & Communication
You'll create clear technical and user documentation for procedures and technologies, ensuring knowledge is accessible to the whole team. You'll respond to requests from the administration team, clients, and internal stakeholders — translating complex technical concepts into language that resonates with non-technical audiences.
Must-Have Technical Skills
Strong expertise with SQL (on-demand query tools, database architecture, query optimization)
Hands-on experience with SSRS (SQL Server Reporting Services) or similar web-based reporting applications
Proficiency in Microsoft Excel and Access for data analysis and reporting
Solid understanding of Microsoft Office suite fundamentals
Must-Have Experience
3+ years in a data reporting role, database support role, or customer support environment with technical problem-solving responsibility
Proven experience with ticketing/incident management systems
Track record of explaining complex technical concepts to non-technical audiences
Must-Have Qualities
Excellent written and verbal communication skills
Strong customer service orientation and commitment to supporting colleagues and clients
Exceptional analytical and problem-solving abilities
Ability to prioritize effectively, meet deadlines, and juggle multiple projects without losing quality
Self-motivated and able to work independently and collaboratively
Detail-oriented with creativity in approaching solutions
Quick learner with genuine enthusiasm for new technical challenges
Nice to Have
Experience in Health & Welfare, benefits administration, or pension services industry
Background leading or mentoring technical team members
Familiarity with data visualization tools
Knowledge of agile methodologies or experience working in agile environments
Experience with SQL Server Integration Services (SSIS)
Background in a customer-facing support role
Salary Range: $ 80,000 - $110,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy.
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
