Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and efficient process.
- Provide exceptional customer service by addressing guest inquiries, requests, and concerns promptly.
- Manage phone systems to handle reservations, cancellations, and inquiries with professionalism and courtesy.
- Assist guests with information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions at the front desk.
- Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that arise during their stay.
- Uphold hotel policies and procedures while maintaining a positive atmosphere for guests and staff alike.
Experience
- Previous experience in guest services or a front desk role within the hospitality industry is preferred.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse clientele.
- Strong phone etiquette skills to ensure clear communication with guests over the phone.
- A commitment to providing outstanding customer service in a fast-paced environment.
- Familiarity with hotel management software or phone systems is a plus.
Join our team as a Guest Service Agent and play a vital role in delivering exceptional experiences for our guests!
Pay: From $16.75 per hour
Benefits:
Flexible language requirement:
Ability to commute/relocate:
- Stellarton, NS: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
