About Smith's Pharmacy
For more than 80 years, Smith's Pharmacy has been a trusted name in compounding pharmacy, proudly serving Toronto and the surrounding communities. As a leading, state-of-the-art compounding pharmacy, we specialize in personalized medication solutions, including sterile preparations, bio-identical hormone replacement therapies, pain management compounds, cosmeceutical formulations, and customized pediatric medications.
Our experienced pharmacists create individualized pharmaceutical and nutraceutical compounds based on prescriptions from healthcare practitioners and institutions. By combining pharmaceutical ingredients, vitamins, minerals, supplements, and other specialized components into customized dosage forms, we help provide solutions when traditional commercial products do not meet a patient’s specific needs.
At Smith's Pharmacy, we believe in a collaborative approach to healthcare. We work closely with physicians, hospitals, pharmacies, and other healthcare professionals to develop personalized treatment options that support better patient outcomes and improve the overall care experience.
Why Join Smith's Pharmacy?
- Employee discounts on pharmacy and health products
- Bi-weekly product training sessions with complimentary product samples
- Extended health benefits
- A supportive and collaborative team environment
- Opportunities for continuous learning and professional development
To learn more about Smith's Pharmacy, visit www.smithspharmacy.com.
If you are passionate about natural health and enjoy helping customers achieve their wellness goals, we would love to hear from you. Please submit your resume for consideration.
Duties & ResponsibilitiesCustomer Service
- Greet customers promptly and collect prescription information in accordance with Standard Operating Procedures (SOPs)
- Prioritize tasks based on assigned roles and daily workflow requirements
- Refer all clinical inquiries to the pharmacist, including questions related to medications (Rx, OTC, restricted products), conditions, and professional services
- Set clear expectations for wait times and communicate effectively with customers
- Process prescription pick-ups and complete transactions accurately
- Provide accurate, SOP-compliant information and resolve customer concerns, escalating to the pharmacist when required
- Direct customers to relevant educational materials as appropriate
- Ensure patients requiring counseling are referred to the pharmacist in a timely manner
- Maintain and manage the dispensary cash register in accordance with policies
- Handle customer inquiries both in person and over the phone
- Adhere strictly to confidentiality and privacy regulations
Administration
- Receive and process new and refill prescription orders in line with SOPs
- Prepare and submit orders for medications and OTC products (excluding controlled substances)
- Process third-party billing claims and manage accounts, including collection of outstanding balances
- Answer phone calls professionally and refer inquiries to the pharmacist when necessary
- Support physicians and clinics with orders and ensure timely delivery coordination
- Manage incoming faxes according to pharmacy standards
- Assist pharmacists with patient follow-ups and callbacks
- Identify patients who may benefit from additional pharmacy services and provide administrative support
- Communicate with physician offices as required and maintain proper documentation
- File and organize records accurately and efficiently
- Generate reports as needed
Front Shop & Merchandising
- Order and maintain non-prescription inventory, including stock rotation and expiry management
- Assist with opening and closing procedures (security panels/gates)
- Update and maintain patient education and promotional signage
Prescription Workflow
- Support prescription preparation in accordance with professional and company standards
- Perform data entry for new prescriptions and manage refill processing
- Adjudicate claims with third-party payers and resolve discrepancies
- Select medications based on prescriptions and preferred product guidelines
- Accurately count, measure, package, and label prescriptions, ensuring complete documentation
- Assist in compounding, reconstitution, or mixing under pharmacist supervision
- Accept prescriptions in person or via telephone
- Maintain accurate records within pharmacy systems
- Troubleshoot technical issues with IT or third-party providers as needed
- Ensure proper prioritization of prescriptions within workflow
- Include all necessary documentation with each prescription
Inventory Management
- Assist in coordinating compounding lab schedules
- Support inventory control under pharmacist supervision
- Ensure proper storage and organization of medications
- Maintain inventory systems and ensure timely replenishment
- Receive, unpack, and store pharmacy inventory securely
- Manage narcotic inventory under direct pharmacist supervision
- Process returns and expired products according to protocol
- Handle product recalls by isolating and quarantining affected items
- Maintain stock rotation and remove expired products
- Support preferred generic product management
- Perform regular cycle counts in line with SOPs
General Responsibilities
- Support pharmacists to enhance the overall patient experience
- Maintain a professional appearance and conduct at all times
- Assist with marketing initiatives and in-store promotions
- Stay updated with internal communications and implement required actions
- Demonstrate proficiency with pharmacy systems
- Follow all SOPs and comply with provincial and federal regulations
- Adhere to loss prevention policies
- Maintain a clean, organized workspace
Skills & Qualifications
- Diploma from a recognized Pharmacy Assistant program preferred
- 1–2 years of pharmacy experience preferred
- Retail experience considered an asset
- Experience in sterile and/or non-sterile compounding preferred
- Strong customer service skills with the ability to build patient relationships
- Excellent communication and interpersonal skills
- Proficiency in MS Office (Excel, Outlook)
- Nexxsys software knowledge considered an asset
- Strong organizational and multitasking abilities
- Effective problem-solving skills
- High attention to detail
- Minimum 2 years of experience as a Pharmacy Technician preferred
Job Type: Full-time
Pay: $25.00-$40.00 per hour
Licence/Certification:
- OCP Registration number (required)
Work Location: In person
