To ensure the arrival and departure experience of all guests is seamless through preparation and coordination of the hotels daily arrivals, by market and VIP segments.
· To communicate performance expectations to Guest Service Agents, Switchboard Operators, Bell Services, Night Auditors and reservations.
· To research, recommend and implement approved methods, products and services to improve the ‘Guest Experience’
· To provide clear direction on a daily basis to all, Guest Service Associates.
· To ensure that every guest expectation is not only met but exceeded.
· To liaise with Reservations, Housekeeping, Maintenance, Food & Beverage to communicate guest expectations.
· Maximize occupancy and revenue daily through pre-determined yield strategies.
· Provide the required tools and materials to Guest Service Associates to support them in their execution of the perfect service experience and train them for future growth.
· To communicate Fire, Emergency, and Health & Safety procedures in accordance with local laws and Hotel protocols.
· Able to handle emergency situations and accept responsibility for the hotel.
· Must enjoy working in a fast paced environment and be able to perform multiple tasks on a daily basis
· Available to work night shifts (including weekends)
· Responsible for scheduling and ensuring there is ample staff to support business levels.
**Must be trained on Opera**
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Work Location: In person
