Patient Concierge (Reception & Lead Coordinator)
The Marylebone Medical Clinic – Toronto, ON
Full-Time | $26/hour + Performance Bonus
About Us
Inspired by London’s Harley Street and the refined elegance of Marylebone, The Marylebone Medical Clinic is Toronto’s newest luxury medical and wellness destination.
We bring together family medicine, longevity programs, and advanced aesthetics within a beautifully designed, European-inspired space—focused on delivering a seamless, elevated patient experience.
We are a mission-driven, growth-oriented clinic building a new standard of modern, proactive healthcare.
The Role
We are seeking a Patient Concierge (Reception & Lead Coordinator) to serve as the first point of contact for our patients while supporting lead engagement and bookings across the clinic.
This is not a traditional reception role.
You will play a key role in delivering a white-glove experience, managing patient flow, and converting inquiries into booked consultations and treatments.
Key ResponsibilitiesFront-of-House & Patient Experience
- Welcome patients with warmth, professionalism, and attention to detail
- Manage check-in, scheduling, and patient flow
- Maintain a polished, calm, and organized reception environment
- Ensure a premium, hospitality-driven experience at all times
Lead Management & Booking
- Respond to inbound inquiries (phone, email, website, and social)
- Follow up with leads generated through marketing campaigns
- Convert inquiries into consultations and booked services
- Guide patients through clinic offerings (aesthetics, longevity, and family medicine)
Patient Communication
- Provide clear, confident, and personalized communication
- Coordinate follow-ups, reminders, and ongoing engagement
- Build strong patient relationships and maintain high service standards
- Document interactions accurately within clinic systems
Systems & Coordination
- Work with:
- EMR: Arya and Aesthetic Record
- CRM: HubSpot
- Communications: Weave
- Collaborate closely with physicians, nurses, and clinic leadership
What We’re Looking For
- 1–4+ years experience in:
- Medical reception, OR
- Aesthetics clinics, OR
- Luxury hospitality / client-facing roles
- Excellent communication and interpersonal skills
- Confident on the phone and comfortable guiding patient decisions
- Highly organized with strong attention to detail
- Thrives in a fast-paced, growth-oriented environment
- Interest in health, wellness, or aesthetics is an asset
Compensation & Benefits
- $26/hour starting wage + performance-based bonus
- Comprehensive medical and dental benefits
- Access to our Staff Clinical Privileges Program, offering curated access to aesthetic and wellness services
Why Join Us
- Work in a high-end, design-forward clinic environment
- Be part of a mission-driven, rapidly growing healthcare brand
- Gain exposure to longevity medicine and advanced aesthetics
- Opportunities for growth into senior concierge and operations roles
How to Apply
Learn more at themaryleboneclinic.com and apply via Indeed.
Pay: From $26.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Ability to commute/relocate:
- Toronto, ON M6G 1Z6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- “A new patient walks into the clinic and says: ‘I’ve never experienced a place like this before—what exactly do you do here?’
How would you respond in a way that reflects a premium, concierge-level experience?"
- “Tell us about a time you turned a frustrated or anxious client into a satisfied one. What did you say and do?”
- “What does ‘luxury service’ mean to you in a medical setting—and how would you deliver it consistently on a busy day?”
- “Our clinic is designed to deliver a refined, high-touch patient experience.
What qualities, experiences, or habits do you have that would allow you to thrive in this kind of environment?”
Experience:
- Hospitality: 2 years (required)
Location:
- Toronto, ON M6G 1Z6 (preferred)
Work Location: In person
