Extended Healthcare
**Newly hired employees will receive 85% of the posted wage rate for the first six months of employment or until they complete 900 working hours, whichever comes first. After this period, they will receive 100% of the posted rate.**
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The ideal candidate is one who is focused on guest service, who enjoys interacting and meeting new people. Candidate will have a courteous and professional demeanor, and be willing to go the extra mile to make a guests experience exceptional.
- Checks in guest in an efficient and friendly manner, using guest name whenever possible.
- Making and entering reservations accurately while reviewing hotel inventory.
- Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Works harmoniously and professionally with co-workers and supervisor
Job Type: Full-time
Pay: Up to $26.50 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program
Ability to commute/relocate:
- Whistler, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Would you require staff accommodation?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
