Project Manager – Fire & Flood Restoration
Location: Mississauga, Ontario
Status: Permanent, Full Time
Job Posting Opening: June 2, 2026
Job Posting Closing: June 9, 2026
Restoration work is more than project management, it’s leadership within the moments that matter most. As a Project Manager with our team, you will lead complex fire, water, mold, and storm restoration projects from first response through final rebuild, ensuring clients receive fast, professional, and dependable service when they need it most. This role is ideal for a driven, solutions-focused professional who enjoys balancing field leadership, client relationships, and operational execution while making a visible impact on every project they manage. If you want your work to make a real difference for customers and communities, this is an opportunity to build a meaningful and rewarding career in the restoration industry.
ServiceMaster Restore of Mississauga offering professional emergency property remediation and disaster recovery services, responding 24/7 to incidents such as water, fire, smoke, and mold damage. We work with homeowners and business owners to limit loss, handle insurance claims, and restore properties back to pre-loss condition with professional restoration and reconstruction services.
About the Role
The Project Manager oversees all aspects of fire, water, mold, and storm damage restoration projects from initial emergency response through project completion. This role ensures projects are delivered on time, within scope, and within budget while delivering exceptional customer service to homeowners, commercial clients, insurance adjusters, and internal teams.
Key Responsibilities
Project Oversight & Execution
· Manage multiple restoration projects simultaneously, including fire, smoke, water, mold, and storm damage.
· Conduct site assessments to determine scope of work, mitigation needs, and safety requirements.
· Develop detailed project plans, timelines, and budgets.
· Coordinate and schedule crews, subcontractors, vendors, and equipment.
· Ensure all work meets industry standards (IICRC), local building codes, and company quality expectations.
Client & Insurance Communication
· Serve as primary point of contact for clients, insurance adjusters, property managers, and other stakeholders.
· Provide regular updates on project status, timelines, and changes.
· Prepare and present estimates, change orders, and documentation for insurance claims.
· Maintain strong working relationships with insurance partners to support recurring business.
Documentation & Compliance
· Create accurate job files including photos, notes, moisture logs, safety documentation, and material/labor tracking.
· Ensure compliance with safety protocols and OSHA regulations.
· Maintain detailed and timely documentation in restoration management software (e.g., Xactimate, Dash, Encircle).
Team Leadership
· Lead and support mitigation and reconstruction crews throughout the project lifecycle.
· Provide guidance on best practices, safety procedures, and quality expectations.
· Resolve onsite issues and troubleshoot problems proactively.
Quality Control & Customer Satisfaction
· Perform site inspections throughout the project to ensure adherence to scope and standards.
· Conduct final walk-through with client to ensure satisfaction.
· Address customer concerns quickly and professionally.
Qualifications & Experience
· 3+ years of project management experience in restoration, construction, or related field.
· Possesses IICRC certifications (WRT, FSRT, ASD, AMRT, OCT, etc.)
· Strong knowledge of fire, water, and mold mitigation processes.
· Advanced communication and customer service skills.
· Ability to manage multiple complex projects with tight deadlines.
· Strong problem-solving and decision-making abilities.
· Valid driver’s license and clean driving record.
· Proficiency with restoration estimating software (Xactimate preferred).
· Experience working with insurance carriers and adjusters preferred.
· Background in construction/reconstruction project management preferred.
Work Environment
· Fast-paced, field-based role requiring travel to job sites.
· May involve emergency after-hours or on-call response.
· Working conditions may include exposure to water, smoke, debris, and hazardous environments (with proper PPE provided).
What would make you successful in this role
· Proven experience in restoration and construction project management
· Strong skills related to organization, prioritization, and follow-through
· A track record of being on time, within scope, and within budget
· Building trust with clients, adjusters, and property stakeholders through clear and proactive communication
· Anticipating challenges early and solving problems decisively in the field
· Maintaining accurate documentation and estimates that support insurance claim processes
· Leading crews and subcontractors with clarity, accountability, and safety-first practices
· Ensuring consistent quality control and high customer satisfaction at project completion
Why Join Us
· Competitive pay and benefits
· Work with a company known for responsiveness, quality workmanship, and trusted industry relationships
· Lead high-visibility, meaningful projects that directly help people recover from unexpected losses
· Gain autonomy in managing projects while being supported by experienced operations and leadership teams
· Build a long-term career in an industry that remains essential, resilient, and growth-focused
How to Apply
Please submit your resume and cover letter quoting posting #SM-PM02-26 “[Your Name]” through Indeed by June 9, 2026.
Service Master Restore Mississauga is committed to diversity, equity, and inclusion. We encourage applications from all qualified candidates, including those with lived experiences related to the populations we serve.
We are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the “Code”) and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). We fully support the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications and Employment.
Should you require accommodation at any stage during the recruitment process please contact [email protected].
The expected timeframe for the recruitment process is anticipated to take up to 4 weeks.
The interview process is expected to include the following stages:
· Phone screen stages
· Interview stages
· Reference and background checks stages
· Offer stages for the successful candidate
We thank all candidates for applying, only those applicants moving forward in the recruitment process will be contacted.
Job Types: Full-time, Permanent
Pay: $100,000.00-$120,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
