Position: AV Field Engineer
Summary
The Field Engineer is responsible for onsite commissioning, testing, troubleshooting, and servicing of electronics communications equipment and network equipment. All work is to meet the highest quality standards set forth by Branch Audiovisual, while assuring a professional and safe working environment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate efficiently and effectively. The ideal candidate will have a passion for technology, a problem-solving mindset, and the ability to work collaboratively with other IT professionals and departmental teams.
Responsibilities
- Service and Troubleshooting: Perform service calls on AV and network systems. Diagnose and resolve technical issues, ensuring minimal downtime and optimal system performance.
- System Configuration: Configure AV and network equipment, including but not limited to, projectors, microphones, speakers, video conferencing systems, switches, routers, control interfaces and firewalls. The Field Engineer, Service must have a comprehensive understanding of AV system architecture and signal flow.
- Control Systems: Field upload of control programs (i.e. Crestron, Extron, QSC) and ability to debug and make minor adjustments.
- System Integration: Work closely with IT and media services teams to integrate AV and network systems, ensuring compatibility and efficiency across all platforms.
- Technical Support: Provide technical support to users experiencing issues with AV and network systems. Offer training and assistance to ensure users can effectively utilize the technology.
- Quality Assurance: Ensuring the quality and functionality of AV systems is a vital aspect of the job. The Field Engineer, Service should perform thorough testing and validation of all integrated systems to verify that they meet the client's requirements and standards.
- Documentation: Maintain accurate & detailed documentation for system configurations, IP schedules, and troubleshooting guides. Document and track system updates and maintenance schedules. This documentation will be used for reference and future troubleshooting. Updating our ticketing system with technical notes, status & timesheets in a timely manner.
- Security Compliance: Ensure all AV and network systems comply with organizational security policies and standards. Monitor systems for security breaches and take appropriate measures to protect sensitive data. Updating our ticketing system with technical notes and status in a timely manner.
- Full compliance with company's and customer's safety program
- Other duties as required or assigned by company management/supervisor
Accountability/Reporting
The Field Engineer will report to the Director of Integration Services. Secondary accountability will be to the Project Manager / Service dispatcher, other management team members, employees, and customers of the company.
Qualifications
- Education: The ideal candidate should possess a high school diploma or equivalent. Additional certifications or formal training in AV systems, engineering, or related fields are advantageous i.e. AVIXA CTS certification, Crestron, QSC, Extron training.
- Technical Knowledge: A strong working knowledge of communications systems, AV technologies, and equipment is required. Familiarity with Extron, Crestron, QSC, Biamp, and other relevant systems is highly desirable.
- Problem-Solving Skills: Excellent problem-solving abilities and be able to troubleshoot and resolve technical issues efficiently during installations and programming.
- Communication: Effective communication skills are essential as the role involves collaborating with various teams, clients, and stakeholders to understand project requirements and provide technical support.
- Familiarity with version control systems for code management and collaboration.
- Valid drivers license and personal vehicle required.
- Must have or be able to qualify for Government Security clearance.
Travel
Some out-of-town travel will be required for on-site AV system installations project deployments, service and education.
Schedule
Monday to Friday, flexible to work after hours and weekends when required.
About Branch AV
Branch Audiovisual is a professional audiovisual integrator who designs, installs and support audio and video systems for a variety of settings such as corporate offices, educational institutions, hospitality, large venue event spaces and government organizations. We work closely with our clients to understand their specifics needs and requirements and then design custom audiovisual solutions to meet those needs and exceed their expectations. Our projects range from large-scale video walls systems and sound systems to video conferencing and digital signage.
Founded by industry veterans and staffed with experienced professionals, Branch AV combines unparalleled technology expertise and rock-solid process with a people-first culture that enables us to provide extraordinary value to our clients and partners.
The key to our success: A conviction that technology is there to serve people, not the other way around. We understand that solutions are only as good as they are affordable, useable, and sustainable. And we achieve those objectives because we have a people-first culture that redefines and expands the notion of “user experience” to ensure that our AV technology solutions serve everyone’s needs.
Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may arise.
Reference ID: 2026-05
Job Type: Full-time
Pay: $35.00-$45.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Audiovisual: 3 years (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
- CTS (preferred)
Work Location: In person
