Job Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills and have a strong aptitude for data entry and analysis.
Duties
- Respond promptly and professionally to customer inquiries via phone & email
- Provide accurate information about products and services, ensuring customer satisfaction
- Assist customers in choosing the right insurance products for their needs
- Identify opportunities for cross-selling to enhance customer engagement
- Handle concerns with empathy and effective problem-solving skills
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service processes and customer experience
- Conduct analysis of customer feedback to identify trends and areas for improvement
Qualifications
- RIBO Licence preferred
- Previous Insurance Industry experience preferred
- Proven experience in customer service or related roles
- Strong data entry skills with high accuracy and attention to detail
- Excellent communication skills, including phone etiquette and active listening
- Demonstrated analysis skills for interpreting customer data and feedback
- Experience in sales or upselling techniques is a plus
- Ability to work effectively while maintaining professionalism
- Strong interpersonal skills with the ability to build rapport with diverse customers
This position is integral to maintaining high levels of customer satisfaction and supporting the overall success of our organization. We value proactive individuals who are eager to contribute their skills in a collaborative setting.
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Work Location: In person
