Location: Burnaby
Compensation: Starting $70,000 (Depending on experience) + Performance Bonuses
Job Type: Full-Time, Permanent
About the Role: We are looking for a Field Operations Manager & Lead Installer who is tired of "good enough."
We are a high-end signage company that takes immense pride in our work.
We are in a major growth phase, and while we’ve had success, we’ve hit a bottleneck: we need a master of the trade to step in and take absolute ownership of our field operations.
We’ve navigated the common growing pains of inconsistent contractor quality, and we are looking for a true professional who wants the authority to fix these issues and build a standard of excellence that stays consistent from the first drill bit to the final client sign-off.
You aren't just an installer; you are the "Last Gate." You ensure our brand promise is fulfilled on every project.
Compensation & Performance Incentives:
We know that a top-tier installer is the backbone of our revenue. We pay for expertise and we offer a clear path to earn more based on your performance.
Base Salary: Starting$70,000 per year (commensurate with experience).
Performance Incentive Plan: Up to $8,000 annually in additional performance bonuses.
Our bonus structure is transparent and tied to:
● Quality Excellence: Maintaining zero-defect installations and callbacks.
● Efficiency: Keeping installation projects on time and within budget.
● Documentation: Real-time updates and "Last Gate" project closure using our management software.
● Lead Generation: eligible for an uncapped 2%–5% Sales Scout Commission on any new business leads you identify in the field from existing customers to new customers
● Benefits: general group health insurance
● The Gear: A fully equipped company van, top-tier machinery, and the autonomy to manage your site workflows.
What You’ll Be Doing (60% Field Work / 40% Field Management)
● Master Installation: Executing high-complexity installs, including precision privacy film, large-format murals, channel letters, and architectural signage.
● QC Gatekeeping: You are the final authority on-site. You have the full authority to pause, inspect, and reject contractor work that doesn’t meet our quality bar.
● Mentorship: Guide our preferred internal installer and installation partners, providing technical coaching to ensure their work aligns with our standards.
● Project Workflow: Managing all site-level activities via project management apps.. You’ll ensure all photos, notes, and milestones are documented in real-time so our office team has 100% visibility.
● Client Representation: Acting as the face of the company on-site, solving technical hurdles, and securing the final sign-off.
Who You Are (The "Rare Beast")
● The Master: You have deep, verifiable experience in the signage/architectural film industry. You have encountered every on-site disaster possible and you know how to solve them.
● Leadership Guts: You are comfortable having tough conversations with contractors to hold them accountable. You prioritize quality over rushing the job.
● Tech Literacy: You are comfortable using a project management program to manage your workflow. You understand that a job isn’t finished until the documentation is uploaded.
● Professional & Reliable: You hold a valid driver’s license with a clean driving record and are 100% comfortable driving a large installation van in urban environments.
● Certification: Current Fall Protection, Aerial Platform (Scissor/Boom Lift), and WHMIS certifications.
● Flexibility: Availability for early starts (6:00 AM) or late-night mall installs as project deadlines dictate.
Why You Should Join Us
This isn't a role for someone looking to hide in the background. It is a role for a craftsman who wants to lead. By joining us, you are buying back your own sanity—we provide the systems, the equipment, and the steady workflow, and in return, we need you to lead our field efforts to perfection.
How to Apply: We value direct communication. Please submit: Your Resume.
A brief note: Tell us about the most difficult or "disastrous" installation project you’ve ever had to troubleshoot or save. We want to see how you think under pressure.
Pay: From $70,000.00 per year
Benefits:
- Company car
- Dental care
- On-site parking
- Vision care
Application question(s):
- Please list 2-3 dates and time ranges that you could do an interview.
- Are you capable of Applying window frosting, architectural films (DI-NOC), and full wall wraps with zero deficiencies?
- Do you have Expert-level mounting of 3D letters (flush/pin) onto challenging
substrates like granite, concrete, and marble?
- Do you have current fall protection certification?
- Do you have Aerial Platform (Scissor/Boom Lift) certification?
Experience:
- Installation: 5 years (required)
Licence/Certification:
- Driving Licence (required)
- WHMIS Certification (required)
Work Location: In person
