COMPANY
Helio Interactive Inc. is a forward-thinking creative content agency that seamlessly integrates content, social media, and artificial intelligence (AI) to navigate the evolving landscape of digital advertising. Recognizing each interaction as an opportunity to connect, we approach every project with a holistic perspective, ensuring that all content aligns with audience engagement and conversion strategies. Our commitment to delivering 'Content that Performs' serves as both our guiding principle and the benchmark for success. Our collaborative approach brings together a diverse team of experts dedicated to developing innovative solutions tailored to the unique challenges of the digital era.
SUMMARY
The Account Manager, Strategy & Planning is responsible for developing and managing client relationships by managing client expectations. Working with internal resources and teams this role is designed to ensure the timely and successful delivery of digital projects according to client needs and objectives.
RESPONSIBILITIES:
- Serve as the lead point of contact for all client account management matters; build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing strategy and planning, marketing consultation, and customer support services
- Create and deliver various documentations, presentations, training, and/or consultations, helping to secure existing business while developing new opportunities/prospects
- Work with internal resources to ensure the timely and successful delivery of services and solutions according to customer needs and objectives
- Effectively manage client projects; monitor and communicate daily/monthly/quarterly changes in scope throughout the project lifespan to respond and adjust as needed in a timely manner
- Prepare and deliver account status reports to internal stakeholders; work with internal teams to forecast, track and communicate client performance reports
- Assist with challenging client requests or issue escalations as needed
- Continuously support the business and business growth with other responsibilities as assigned
EDUCATION
- Post-Secondary Degree, Diploma, or Certificate in Advertising, Marketing Management, and/or Communications or related field
EXPERIENCE
- Proven experience in a marketing organization in roles such as Account Manager, Account Executive, Client Success Manager or equivalent
- Minimum 2 years of experience in a client-facing position, combined with 2 years of experience in Digital Marketing, Social Media, Content Marketing and/or Marketing Strategy, and a minimum of 2 years of experience working in an advertising agency environment
- Demonstrated ability to communicate, present and influence key stakeholders at all levels of the organization, including Executives
- Proven effective delivery of client-focused solutions aligned to customer needs
- Strong time management, organizational, analytical and critical thinking skills with keen attention to details
- Able to work in a multi-functional team environment with rapidly changing priorities
- Familiar with project management tools such as Slack and Notion
- Knowledge and familiarity with AI technologies, tools, resources is an asset
HYBRID OFFICE
At Helio, we believe in the power of flexibility and work-life balance. We have adopted a hybrid office model, and our hybrid approach empowers our team to thrive in a dynamic work environment.
Employees are provided with the required hardware, software, and connectivity to support business continuity through hybrid working.
EQUAL OPPORTUNITY EMPLOYER
Helio Interactive Inc. prides itself on being a quality employer with a comprehensive benefits package that includes leave, sickness, disability, health, and wellness benefits.
Helio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Permanent | Full-Time
Annual Salary: To-Be-Disclosed Upon Interview
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Application question(s):
- Do you have experience working in an advertising agency environment?
Experience:
- Account Mgr, Account Exec., Client Success Mgr: 1 year (required)
- Client-Facing: 2 years (required)
Work Location: Hybrid remote in Vancouver, BC V6B 2W9
