BOXX Modular (Canada) rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons.
We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.
The Inside Sales Representative role is the first step in a sales career with BOXX Modular, and a training ground to learn about the business, our clients and our and our company process with the possibility of growing into an Outside Sales Representative.
Inside Sales Representative will handle incoming customer inquiries, prepare quotations for products and services and collaborate with our Outside Sales Representative in researching, identifying and nurturing qualified leads to help grow our modular building rentals business, all while providing first-class customer service.
Duties and Responsibilities
- Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests, generating reports related to sales activities and revenue data
- Manage customer inquiries and prioritize customer requests that arise if Sales Representative is out of the office
- Present price and terms to customers in accordance with standard company procedures
- Generate new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features and benefits of products to improve product related sales and customer satisfaction
- Create strong leads via cold calling, by monitoring Journal of Commerce/newspaper reports and site visits
- Recommend alternate products based on cost, availability or specifications
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Maintain up-to-date profiles of key customers, sales and rental contract documentation within our CRM software
- Contact customers following sales/rentals to ensure ongoing customer satisfaction and resolve any complaints
- Remain current on consumer preferences, competitor landscapes, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, and/or reading trade journals. Identify trends in customer satisfaction or dissatisfaction
- Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory
Qualifications and Skills
- Minimum high school diploma or equivalent
- Valid driver’s license and access to a reliable vehicle (mandatory)
- Ability to work full-time in-office, Monday to Friday from 8:00 AM to 5:00 PM
- Ability to successfully complete a criminal record check
- Previous experience in customer service, inside sales, administration, coordination, or rental industry environments
- Experience in equipment rental, modular buildings, car rental, construction services, or related industries is considered an asset
- Previous experience using CRM systems such as Salesforce or NetSuite is highly desirable
- Post-secondary education in business, sales, marketing, or related fields is considered an asset
- Strong customer service and relationship-building skills
- Excellent verbal and written communication abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- Strong organizational and time management skills
- Ability to handle stressful situations professionally and resolve conflicts effectively
- Comfortable working extensively on phones, email communication, and computer systems
- Detail-oriented with strong follow-up and coordination skills
- Team-oriented mindset with a positive and proactive attitude
- Self-motivated and eager to learn and grow within the company
- Strong problem-solving and decision-making abilities
Additional Position Information
- Location: Langley (Aldergrove area), British Columbia
- Schedule: Monday to Friday, 8:00 AM – 5:00 PM
- Employment Type: Full-time, Permanent
- Work Environment: 100% in-office (no remote option available)
Why Join Us?
- Take full ownership of a critical operation and make a real impact
- Work with a supportive leadership team in a growing organization
- Be part of a safety-first, results-driven culture
- Competitive compensation and opportunity for growth
BOXX Modular (Canada) is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.
For more information about Black Diamond Group, please visit www.BlackDiamondGroup.com
We are an Equal Opportunity Employer
Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: BOXX Modular
