Application Deadline is June 29th!
Ottawa Valley Meats is the capital's number one D2C meat delivery brand, with over 30,000 families ordering from local farms.
We pride ourselves on our product quality and customer service.
We’re looking for a dependable and customer-focused Customer Service Representative to join our team. This is not your typical call center role, it’s a hands-on position that combines customer service, light front-desk cashier duties, and administrative support for our fulfillment team. You'll be the first point of contact for customers and play an important role in keeping things running smoothly behind the scenes.
Hours:
Friday - Tuesday:
Weekdays: 9:45 pm - 6 pm
Weekends: 8:30 am - 1 pm
Key Responsibilities
Customer Service
- Answer inbound customer phone calls and respond to email inquiries.
- Handle questions about products, order statuses, delivery timelines, and company policies.
- Resolve customer complaints efficiently and professionally, escalating when needed.
- Document customer interactions and feedback in our system.
Fulfillment & Admin Support
- Print packing slips, invoices, and shipping labels for the warehouse team.
- Assist in updating order statuses in our systems.
- Perform general administrative tasks to support fulfillment operations.
- Help with basic inventory or product entry tasks as required.
Front Desk / Cashier
- Greet walk-in customers and process in-person transactions as needed.
- Provide friendly and helpful service at the front desk.
- Help maintain a clean and welcoming entry area.
Requirements
- 2+ years of previous experience in a customer service, front desk, or administrative role preferred.
- Strong communication and interpersonal skills.
- Comfortable using a phone system, email, and basic computer software.
- Detail-oriented and organized, especially when handling order-related tasks.
- Able to multitask and shift between customer-facing and internal support duties.
- Positive attitude and a team player.
Bonus Points If You Have
- Experience with Shopify
- Prior work in an e-commerce or warehouse environment.
- Bilingual
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
- Paid time off
Ability to commute/relocate:
- Nepean, ON K2E 7Z6: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
