Job Description
Department: Teeswater Store
Reports to: Store Manager
Status: Day Shift (Part-Time)
Hours: Monday-Saturday (8:30am-4:30pm)
The starting hourly pay rate for the role is $18.03.
Purpose:
Reporting to the Store Manager, the scope of this position involves providing customer service in a retail setting and assisting with the daily operations and profitability according to set goals and business objectives.
Key Responsibilities:
- Work closely with the Store Manager to ensure that the Retail Store goals and objectives are met.
- Provide excellent customer service and support.
- Ensure all customer complaints are addressed and handled professionally and according to Company and Quality Control guidelines.
- Ensure products and merchandise are presented neatly, priced correctly, and shelves are adequately stocked.
- Assist with maintaining accurate inventory levels and meeting special customer requests.
- Ensure that all H&S, GMP’s, security regulations and government regulations (as set by the Public Health Unit) are adhered to and required standards are met.
- Handle cash, including counting floats, providing change and refunds, and end-of-day cash balancing and required paperwork.
- Prepare food for employees and customers (including cooking breakfast and lunch orders, etc.) following Safe Food Handling guidelines.
- Maintain cleanliness of the Retail Store by following the cleaning schedule as provided by the Store Manager.
- Provide relief coverage for other store staff.
- Prepare specialty baskets.
- Work closely with Member Relations and Distribution to ensure order accuracy and timely delivery/pick-up of Member Relation orders and complete required paperwork.
- Assist Store Manager with purchasing of giftware.
- Decorate store as required.
- Maintain and control Staff Tabs.
- Attend prescribed courses/training.
- Lift and handle the milk load once a week as part of weekly deliveries.
- Work 16 hours per week with a Saturday shift required 1 to 2 times a month. Additional hours may be available during holiday periods or busy seasons.
- During the Christmas season, weekly hours may increase to 25+ hours.
- Other duties as assigned by Management.
Qualifications:
- 2 years of retail store experience is considered an asset but not required.
- Excellent communication skills, including written and verbal, and the ability to work as a team.
- Strong customer service skills required.
- Demonstrated ability to handle cash and make change.
- Self-motivated with the ability to multi-task.
- Must be punctual and diligent.
- Physically capable of performing demands of the job, including lifting up to 20 kg.
- Flexible to cover various shifts, vacation, or illness as required.
Working Environment:
Extended interruptions. Occasional exposure to sharp objects (knives) and multiple deadlines. Business travel to Retail Gift Shows twice per year.
Physical Demands:
Extended amount of time walking and standing. Considerable crouching, stretching, reaching, and lifting up to 20kg. Moderate pushing and step ladder climbing required.
Lifting involved once a week with the milk load.
Gay Lea Foods is a leading Canadian dairy co-operative renowned for producing high-quality, nutritious dairy products that Canadian families love and trust. From farm to table, our 1,200 farmer members in Ontario and Manitoba, and more than 1,200 employees across four provinces, work together to nourish communities through award-winning brands including Gay Lea, Nordica, Salerno, Bothwell Cheese, and more. As part of its deeply rooted, balanced commitment to people, profit, and planet, Gay Lea Foods proudly invests one percent of pre-tax earnings back into Canadian communities through a national food security partnership with Second Harvest, and the community-building efforts of the Gay Lea Foundation. To learn more, visit gayleafoods.com.
Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Gay Lea Foods may use artificial intelligence (AI) tools to support aspects of the recruitment process, including screening and assessment.
We are currently accepting applications for this open position.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
Job Type: Part-time
Pay: $18.03 per hour
Work Location: In person
