Customer Service Representative – Brampton Brick Limited
Location: Markham, Ontario
Reports To: Customer Service Supervisor
Employment Type: Full-time
Join Our Team as a Customer Service Representative
Where exceptional service meets industry‑leading quality.
At Brampton Brick, we don’t just manufacture products — we help build communities. Our Customer Service team is at the heart of that mission, ensuring every customer interaction reflects our commitment to reliability, craftsmanship, and care.
If you’re energized by helping people, thrive in a fast‑paced environment, and want to be part of a team that values collaboration and continuous improvement, this role is your opportunity to make a meaningful impact.
What You’ll Do
- Support our customers with timely product and technical information that helps them build with confidence.
- Process orders with precision — from picks and packs to returns — ensuring accuracy every step of the way.
- Manage order flow to keep deliveries on time and projects on track.
- Resolve inquiries with professionalism, empathy, and a solutions‑first mindset.
- Coordinate across branches to support product transfers and customer needs.
- Monitor inventory and track customer‑owned stock to maintain seamless operations.
- Support billing and reporting with accuracy and attention to detail.
- Support pick up/shipments - providing documentation and assistance to drivers
What You Bring
- A high school diploma (post‑secondary education is an asset)
- Experience in customer service; exposure to outside sales support is a plus
- Strong communication, active listening, and relationship‑building skills
- Proficiency in Microsoft Office and the ability to learn new systems quickly
- Experience with MS D365 – Dynamics is an asset
- Strong organizational, analytical, and problem‑solving abilities
- Comfort managing shifting priorities in a fast‑paced environment
- Ability to work both independently and collaboratively
- Bilingualism (French/English) is considered an asset. Strong English verbal and written communication skills are required.
- Flexibility to work varying hours as needed
Why Build Your Career With Us?
At Brampton Brick, you’ll join a team that takes pride in craftsmanship, innovation, and service excellence. You’ll collaborate with passionate professionals, contribute to meaningful projects, and grow your skills in a supportive, team‑driven environment.
This is more than a customer service role — it’s a chance to help shape the customer experience behind some of the most trusted building materials in the industry.
Ready to Apply?
Submit your resume directly to our careers team at [email protected]. Please include CSR Markham in the subject line of your email. We’re excited to meet the next great addition to our Customer Service team.
Salary Range: $50,000 – $70,000
Please note: Compensation is determined based on the overall candidate profile, with flexibility to ensure the right pay for the right level of experience and expertise.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
