Step into a once-in-a-lifetime leadership opportunity in the heart of Revelstoke—one of North America’s most iconic mountain destinations. As the General Manager you’ll help shape the next chapter of an adventure-driven hospitality brand while living where others only dream of vacationing. If you’re energized by building teams, elevating guest experiences, and leading a property with unlimited potential, this role is your chance to make a meaningful impact in a world-class location.
Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.
Key Responsibilities
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Operational Leadership: Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
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Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
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Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.
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Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
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Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.
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Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events.
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Event Oversight: Plan and execute engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
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Facility Maintenance: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.
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Sustainability Leadership: Support initiatives that promote sustainability, environmental stewardship, and outdoor recreation in line with the Gravity Haus mission.
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Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.
What We’re Looking For
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Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).
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Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.
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Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
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Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.
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Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.
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Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.
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Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
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Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.
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Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
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Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
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Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
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Bachelor’s degree preferred; equivalent work experience considered.
Physical Requirements
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Ability to stand and work on feet for extended periods.
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Ability to lift and carry up to 40 lbs.
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Flexibility to work varied shifts, including nights, weekends, and holidays.
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:
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Keep Growing
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Bring Others Along
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Create Powerful Moments
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Be “All-In” + Go the Distance
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Make it Better than You Found It
We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
