STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have two vacant full-time, permanent Bilingual Dealer Support Representative positions available at our Moncton, NB location. This is an in-office position, reporting to the Dealer Support Supervisor.
This role is responsible for delivering timely, accurate, and professional support to our dealer network within a high-volume, performance-driven environment. The successful candidate will demonstrate a strong commitment to customer service excellence, accountability, and operational accuracy, while contributing to overall team performance and dealer satisfaction.
WHY STIHL LIMITED:
- Competitive salary and robust 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances!
- Defined Contribution Pension Plan with up to a 6% Employer Match!
- Annually funded Personal or Health Spending Account!
- Paid Vacation, Sick/Personal Time, and a paid Holiday Shutdown period between Christmas and New Years!
- Clean and safe working environment and fun company events!
- Charitable donations to local organizations that support our communities!
KEY RESPONSIBILITIES INCLUDE:
- Respond to dealer phone inquiries, providing support with order tracking, shipment status, pricing, stock availability, company promotions, return processing, and navigation of internal systems
- Manage dealer and end-customer inquiries through CRM, ensuring timely resolution, accurate documentation of interactions, and a high standard of service delivery
- Administer company promotion redemptions and process dealer credits in accordance with established policies, procedures, and timelines
- Accurately enter, review, and process electronic orders, maintaining a high level of accuracy while meeting established productivity targets
- Provide support with parts lookup and product-related inquiries, ensuring clarity and reliability of information provided
- Contribute to the achievement of team key performance indicators (KPIs), including response times, backlog management, productivity, and quality standards
- Perform other duties as assigned
QUALIFICATIONS & SKILLS INCLUDE:
- Minimum of two (2) years’ experience in a customer service or dealer support role preferred
- Post-secondary education in business, supply chain, or a related field
- Vacancy 1 - Bilingualism is required (Written and oral proficiency in English and French)
- Vacancy 2 - Bilingualism is preferred (Written and oral proficiency in English and French)
- Excellent customer service and communication skills, with a professional, solutions-oriented approach
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong attention to detail, with a consistent focus on accuracy and quality of work
- Ability to perform effectively under pressure within a high-volume, performance-driven setting
- Strong interpersonal skills, with demonstrated initiative, ownership, and accountability
- Proficiency in Microsoft Office applications
- Experience with CRM, SAP, or similar systems is considered an asset
STIHL Ltd. may use AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by STIHL Ltd.’s hiring managers and recruiters. The base salary range for this position is $47,500 - $53,500.
If you are interested in applying, please email your resume to the attention of the Human Resources Coordinator STIHL Limited - [email protected]. We thank all applicants in advance; however, only those under consideration will be contacted.
Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.
Pay: $47,500.00-$53,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Application question(s):
- Are you fully bilingual (written and oral) in English and French?
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
