LHM Canada provides industry-leading support to its owners. We focus on managing great hotels that lead their markets in guest satisfaction, Revpar penetration, and product quality. At LHM, we believe success in the hospitality industry begins with people. They are our greatest asset and, as such, are treated this way. The Avid Hotel Toronto is an exciting new hotel and brand in Canada. Part of the IHG family, this hotel opened in 2022 as the first Avid in Canada with great success and continues to be a market leader thanks to its phenomenal team. Avid's fresh approach to hospitality makes it a fun and engaging experience for guests and employees. We seek a passionate, hard-working, fun-loving individual looking to grow their career with a growing brand and management company.
The General Manager is responsible for overseeing the daily operation of our hotel. The General Manager must be committed to developing a motivated, organized, and empowered hotel team that provides the highest level of service, professional work standards, and guest care and contributes to the property's overall profitability. Community involvement is a vital aspect of this position, and we will rely on the general manager to be active and positively influence the community.
Responsibilities include but not limited to:
· To motivate department managers to forecast and achieve targeted revenue and expenses accurately, guiding as necessary.
· To ensure full adherence to hygiene, health and safety and emergency procedures following provincial legislation and company policy.
· To ensure proper ordering of supplies/equipment with full use of the Purchase Order System and inventory controls.
· Be aware of competitor activity and encourage all staff to actively sell in-house and company promotions and participate in Sales Blitzes.
· Ensure department managers are competent in hiring, orientation, appraisal, and staff discipline.
· To maintain a professional profile within the property and community
· To be committed to and generate team commitment to achieving the company, property and department Mission Statements.
· Carry out a staff member's duties or provide assistance as necessary to achieve required standards, productivity, and guest care.
· To be committed to guest satisfaction with any comments or complaints actioned promptly.
· To ensure compliance with company procedures/policies and house rules in all reporting departments.
· To ensure adherence to Property Crisis Communication Plan procedures that align with company policy.
· Ensure completion of month-end and year-end duties and reports as relevant to the reporting department, achieving timely and accurate submission of all information related to the profit and loss statement.
· To contribute to the security of the building, company assets and guest/co-worker safety, ensuring complete adherence to security procedures and property handling of cash/keys by all reporting departments in line with company policy.
The successful candidate will possess the following qualifications:
- A minimum of 2 years related hotel management experience
- Significant brand experience is an asset
- A college/university diploma from a recognized hospitality program is an asset
· Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner
· Strong organizational and follow-up skills
· Strong leadership skills
· Strong problem-solving skills
· Proficient in Microsoft Office, Microsoft Excel, Windows-based computer systems and property management systems.
· A passion for the hotel industry and guest experiences
Thank you for your interest in LHM Canada Inc. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know if any accommodations may be required during the interview process.
Pay: From $80,000.00 per year
Work Location: In person
