Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
We are looking to fill a Supply Chain Advisor position to support our team dedicated to continuous improvement initiatives, operational transformation, and process optimization.
In this role, you will actively contribute to improving operational efficiency by guiding users in adopting tools and best practices, participating in the implementation of new solutions, and supporting various activities related to supply chain projects.
You will act as a resource person for operational teams to ensure a consistent and effective user experience, while developing a strong understanding of the company’s systems, processes, and operations.
This position represents an excellent opportunity to develop expertise in supply chain management, continuous improvement, and operational projects, with potential for growth toward greater involvement in project flow coordination and process enhancement.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Richelieu Hardware is looking for a Supply Chain Advisor for the Head office, at Ville St-Laurent, QC.
More specifically, the main responsibilities of the position are to:
- Operational support and user assistance
- Support users in adopting systems, tools, and operational best practices
- Provide support to operational teams and follow up on requests or issues related to processes and systems
- Prepare and keep various tools, procedures, user guides, and operational documentation up to date
- Deliver training to users on existing tools, systems, and processes
- Testing, validation, and solution improvement
- Perform and document testing and validation activities during the implementation of new solutions, features, or process improvements
- Participate in identifying and resolving operational issues related to systems and processes
- Contribute to the continuous improvement of tools and work methods to optimize operational efficiency
- Participation in projects and continuous improvement
- Collaborate on various initiatives and project activities related to the supply chain
- Participate in business analysis activities to gather, document, and understand operational needs
- Contribute to process analyses, audits, and recommendations aimed at optimizing operations
- Produce reports, analyses, or dashboards to support decision‑making and activity monitoring
- Work with different teams to identify improvement opportunities and support operational transformation initiatives
Requirements :
- Bachelor’s degree in Business Administration (Operations and Logistics Management), Industrial Engineering, or a related field
- 1 to 3 years of relevant experience in supply chain, operational support, continuous improvement, or participation in projects
- Experience in user support, training, or operational assistance
- Strong interest in systems, processes, and continuous improvement
- Good analytical skills and interest in operational optimization
- Bilingual (French and English), both spoken and written
- Occasional availability to travel to our divisions in Canada and the United States
- Knowledge of or interest in supply chain‑related systems (ERP, WMS, TMS)
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Knowledge of Visio or project management software (an asset)
The ideal candidate is a person who…
- Excellent communication and simplification skills
- Strong customer‑service orientation
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple tasks simultaneously
- Proactive and collaborative approach
- Interest in evolving environments and continuous improvement
- Ability to build strong relationships with various internal stakeholders
What we offer
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A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
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A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
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Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
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Competitive compensation: We offer competitive base compensation based on the market.
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Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
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Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
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Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
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Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
