Job Summary:
The City Dispatcher coordinates and dispatches local drivers to ensure timely and efficient deliveries while maintaining exceptional customer service. This role requires strong communication, problem-solving, and organizational skills to manage schedules, track shipments, and address real-time operational challenges. The dispatcher will also ensure compliance with company policies, safety regulations, and transportation industry standards.
Job Duties
- Assign and schedule drivers for efficient pickup and delivery operations.
- Optimize routes to ensure timely deliveries while minimizing costs and delays.
- Coordinate with the US dispatch team for cross-border shipments requiring local cartage assistance.
- Adjust driver schedules in response to workload demands, traffic conditions, or last-minute changes.
- Monitor and track shipments in real time, ensuring accurate status updates.
- Provide drivers with clear instructions, including route details, delivery requirements, and any potential road hazards.
- Advise drivers on traffic conditions, weather updates, and road closures to improve efficiency.
- Assist customer service with customer inquiries related to shipment status, delays, or service requests.
- Communicate service issues with the Customer Service team to ensure proactive problem resolution.
- Ensure drivers comply with company policies, safety regulations, and industry best practices.
- Monitor driver logs and adherence to Hours of Service (HOS) regulations.
- Report and escalate safety concerns or incidents to the Safety and HR departments.
- Arrange for necessary vehicle repairs or maintenance to maintain operational efficiency.
- Utilize dispatch software, GPS tracking systems, and other digital tools to optimize fleet operations.
- Maintain and update a real-time transportation database, including rates, equipment, fuel surcharges, and shipment details.
- Assist to process and document transportation requests from customers efficiently and accurately.
- Analyze operational data to identify trends and opportunities for improving efficiency.
- Track and evaluate driver performance, ensuring adherence to service standards and productivity goals.
- Identify operational challenges and develop solutions to improve efficiency and customer satisfaction.
- Prepare and maintain reports on delivery times, service metrics, and dispatch efficiency.
- Other duties as assigned
Qualifications & Skills:
- 3+ years experience in dispatching, logistics, or transportation coordination preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Familiarity with dispatching software, GPS tracking, and transportation management systems.
- Knowledge of local and regional transportation regulations and compliance requirements.
- Excellent organizational skills and attention to detail.In Person Position
Monday - Friday 6:00 am - 2:30 pm
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
Experience:
- City Dispatch : 3 years (required)
Work Location: In person
