HVAC Service Manager – Join Our Growing Team!
About Us:
Clima Design Technologies Ltd is a fast-growing provider of innovative HVAC solutions, dedicated to delivering energy-efficient and cutting-edge systems to our clients.
We’re looking for an experienced HVAC Service Manager to lead our service operations and ensure top-notch support for our customers. If you have strong leadership skills, technical expertise, and a passion for delivering excellent service, we’d love to hear from you!
Role Overview
The Service Manager will oversee the service department, focusing on customer relations, technician performance, service quality, and escalation management. While our Service Coordinator handles scheduling and dispatching, this role provides leadership, technical guidance, and accountability for overall service success. The Service Manager will also visit project sites when needed to resolve customer issues, troubleshoot problems, or provide on-site technical support.
What You’ll Do:
- Oversee daily service operations, ensuring efficiency and quality.
- Lead, manage and support a team of technicians, providing guidance and training.
- Analyze team performance and recommend improvements to enhance profitability, safety, and client satisfaction.
- Act as the primary contact for escalated customer issues, warranty concerns, and technical problem-solving
- Visit project sites as required to troubleshoot issues, support technicians, or address customer concerns
- Monitor and improve service quality, turnaround times, and customer satisfaction.
- Ensure company operations and service procedures comply with industry standards and safety regulations.
- Work closely with the Service Coordinator to align priorities and resolve complex scheduling or service issues.
- Monitor inventory and service parts to optimize operations.
- Assess and finalize the chargeability of service calls.
What You Bring:
- 5+ years of experience in HVAC service management or a similar leadership role.
- Red Seal Certification, Trade Certificate in HVAC/R, or Gas A/B Ticket.
- Proficiency in diagnosing and repairing HVAC system issues.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making skills
- Analytical and reporting skills
- Ability to manage teams, schedules, and service operations effectively.
- Familiarity with industry regulations and best practices.
- Valid Driver’s License.
- Proven leadership or supervisory experience.
- Ability to oversee multiple service projects simultaneously and visit customer sites when needed.
Why Join Us?
- Competitive salary based on experience and benefits.
- Be part of an innovative and rapidly growing company.
- Opportunity to lead a dynamic and growing team.
- Supportive work environment with room for professional growth.
- Training and continuing professional development.
If you're a skilled Service Manager with a passion for HVAC systems and want to be part of an exciting team, we encourage you to apply!
Job Type: Full-time
Pay: $90,000.00-$150,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Licence/Certification:
- driver's license (required)
Work Location: In person
