Job Overview
We are seeking a friendly and professional Host/Host to create a welcoming atmosphere for our guests. This role involves greeting and seating customers, managing reservations, and ensuring smooth flow of the dining experience. The ideal candidate will have a passion for hospitality, excellent communication skills, and a strong focus on guest satisfaction. Prior experience in food service or restaurant settings is preferred but not required. This position offers an opportunity to be part of a dynamic team dedicated to providing exceptional customer service in a lively dining environment.
Responsibilities
- Greet guests warmly upon arrival and manage their seating arrangements efficiently
- Answer phone calls with professional phone etiquette and assist with reservation bookings
- Manage waitlists and communicate estimated wait times to guests
- Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction
- Maintain cleanliness and organization of the host station area
- Use POS systems such as Micros POS to process reservations or takeout orders when necessary
- Handle guest inquiries and resolve concerns promptly to enhance overall experience
- Assist in maintaining a welcoming environment that reflects our commitment to hospitality
Skills
- Strong guest services and customer service orientation
- Previous experience in serving, hospitality, or food service environments is advantageous
- Excellent communication skills, both verbal and written
- Knowledge of restaurant POS systems, particularly Micros POS, is preferred
- Ability to handle multiple tasks efficiently in a fast-paced setting
- Professional phone etiquette and courteous demeanor at all times
- Experience with hotel or restaurant operations is a plus
- Ability to work well as part of a team and adapt to changing priorities
Job Type: Part-time
Pay: $17.20-$33.91 per hour
Work Location: In person
