Job Summary
We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves assessing customer needs, providing accurate information about vehicle repairs, and ensuring a smooth and satisfying service experience. Candidates with experience, mechanical knowledge, and strong sales skills will thrive in this position. The Service Advisor plays a vital role in building customer trust, upselling additional services, and maintaining high levels of customer satisfaction.
Duties
- Greet customers promptly and professionally upon arrival, establishing a positive rapport.
- Listen carefully to customer concerns and accurately document vehicle issues and service requests.
- Explain recommended repairs and maintenance options clearly, ensuring customers understand their vehicle’s needs.
- Prepare detailed work orders for technicians, including necessary parts and labor estimates.
- Upsell additional services or maintenance based on customer needs and vehicle condition to maximize dealership revenue.
- Coordinate with the service technicians to ensure timely completion of repairs and communicate progress to customers.
- Handle cash transactions accurately and process payments efficiently.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain organized records of service history, appointments, and customer interactions.
- Assist in promoting dealership services through effective communication and excellent customer service.
Experience
- Previous dealership experience is highly preferred, providing familiarity with automotive sales processes and service operations.
- Mechanic experience or mechanical knowledge is a strong asset, enabling better communication with technicians and understanding of vehicle issues.
- Proven customer service skills with the ability to build rapport and trust with clients.
- Experience in automotive repair or maintenance helps in explaining technical information clearly to customers.
- Sales experience, including upselling additional services or products, is advantageous.
- Cash handling experience ensures accurate processing of payments and transactions.
This role offers an engaging opportunity for individuals passionate about automobiles and dedicated to delivering exceptional customer experiences within a professional dealership environment.
Pay: $25.00-$35.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
