Position Summary
The Service & Spare Parts Coordinator is a combined role designed to support both MEIKO’s Spare Parts and Service Coordination functions. This position serves a critical function in ensuring seamless execution of parts ordering, inventory management, and service dispatch operations.
This role is structured as a blended position, with approximately 50% focus on Spare Parts operations and 50% on Service Coordination; the position will manage a consistent daily workload that integrates responsibilities from both areas. While priorities may shift based on daily business needs, the overall scope and balance of responsibilities will remain consistent.
The ideal candidate will possess a technical aptitude, strong organizational skills, and the ability to operate effectively within ERP (abas) and field service management system (SAP FSM).
Spare Parts Responsibilities
· Respond to inbound calls/emails for parts inquiries and order status
· Identify spare parts using manuals, diagrams, and schematics
· Prepare quotations for RFQs
· Enter customer orders based on POs
· Coordinate with warehouse for order accuracy
· Process invoices including freight and pricing verification
· Maintain organized filing systems
· Support inventory accuracy
Service Coordination Responsibilities
· Schedule service visits with customers (repairs & PM)
· Coordinate with Field Engineers and Managers via phone, email, text
· Dispatch service calls via SAP FSM
· Monitor dispatch board for completion
· Validate technician work orders
· Ensure proper ERP (abas) transfer from SAP
· Verify labor, parts, and notes for final billing accuracy
· Invoice completed service jobs
· Obtain and validate customer POs
· Maintain customer account data
· Support receivables and finance
· Assist with commission documentation
Cross-Functional Responsibilities
· Backup support for Parts and Coordination teams
· Assist onboarding and training of new personnel vis-à-vis field service app for accuracy of final work orders
· Manage monthly MSA inventory replenishment via transfer based on running reports for consumed materials
· Support process improvements for time-management optimization
Required Qualifications
· Technical aptitude (manuals, diagrams, schematics)
· ERP system experience
· Order entry or dispatch experience
· Strong communication skills
· Professional email etiquette
· Organizational and multitasking ability
· Attention to detail
· Ability to prioritize work
Preferred Qualifications
· SAP FSM experience
· Service background in Commercial Food Service Industry
· Parts identification experience
· Inventory planning knowledge
· Dispatch workflow familiarity
Education Requirements
An Associate’s degree or higher in a technical, business, or related field is preferred;
however, equivalent work experience in service coordination, spare parts operations, or
a technical support environment will be strongly considered in lieu of formal education.
The role requires a solid foundation in problem-solving, computer literacy, and
Professional communication, which may be demonstrated through either academic
background or relevant hands-on experience. Candidates should be comfortable
working with technical documentation, ERP systems, and cross-functional teams in a
fast-paced service environment.
Work Environment
This role supports both Spare Parts and Service Coordination daily. Workload is blended rather than segmented. Priorities may shift, but overall balance remains consistent. Frequent interaction with internal teams, field personnel, and customers via phone, email, and text messaging is expected.
Pay: $22.00-$27.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Work Location: In person
