Location: Woodley Acres Pet Resort
Job Type: Full-time
Love animals? Passionate about people? Looking to grow your career in a dynamic, supportive team environment?
Woodley Acres Pet Resort is hiring a Guest Services Receptionist — a customer-focused, detail-loving team player who thrives in a fast-paced, pet-friendly workplace.
What You’ll Do
As a Guest Services Receptionist, you’ll be the first friendly face (and voice!) that clients interact with. You’ll play a vital role in helping both people and pets have the best possible experience with us. Your day will include a mix of customer service, admin coordination, pet check-ins, and retail support.
Key Responsibilities:
Client Service & Communication
- Greet every client and pet with warmth and professionalism
- Answer phones, emails, and in-person inquiries promptly and helpfully
- Learn client and pet names and create memorable service experiences
- Give tours of our facility to potential customers
- Address client concerns and support issue resolution in a professional way
Reservations & Billing
- Book appointments and enter client details into our point-of-sale system
- Process payments, invoices, and track pending bills
- Balance the till daily
Pet Check-in & Out
- Ensure all care instructions, services, and pet needs are clearly documented
- Coordinate with staff on grooming, daycare, lodging, and training services
- Confirm vaccinations and paperwork are complete and up to date
Retail & Inventory
- Assist with sales of pet products and services
- Keep retail displays neat, stocked, and engaging
- Track and input inventory into our system
Admin Support & Projects
- Prepare reports, paperwork, and client files
- Help with client communications and promotional material
- Support management with data entry, inventory tracking, and small projects
- Maintain cleanliness and organization of reception and front-of-house areas
What We’re Looking For
- High school graduate preferred
- 2+ years in customer service, retail, or receptionist roles
- Friendly, proactive, and professional communicator (written & verbal)
- Strong computer and typing skills (POS experience a plus)
- Great with multitasking and detail-oriented under pressure
- Team player with a flexible shift schedules — available for a mix of early (7:30 AM), mid-day, evening (until 7 PM).
- Comfortable with pets of all sizes and energy levels
- Able to lift up to 35 lbs and stay on your feet during shifts
Equipment You’ll Use
- Personal computer, POS system, 2-way radio
- Telephone, calculator, printer
- Vacuum cleaner and cleaning supplies
Perks & Expectations
- Supportive, pet-loving team culture
- Room for growth and learning
- PACCC Certification expected within first 18 months (we’ll help you get there!)
- Make a real difference in the lives of pets and their people
Ready to Join the Pack?
If you're passionate about animals, love working with people, and want to be part of a team that truly cares, we’d love to hear from you. Apply today and start your journey with Woodley Acres Pet Resort!
Job Type: Full-time
Pay: $16.00-$20.10 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Sales: 1 year (preferred)
Work Location: In person
