The Resort Manager is responsible for overseeing the day-to-day operations at Grand Valley - Daiva RV Resorts (located in Grand Valley, ON), ensuring high standards of service, safety, and operational excellence. This hands-on leadership role requires managing staff, facilities, guest relations, and operational systems while achieving financial objectives. This role is ideal for 1 or 2 people who enjoy hospitality, property operations, and creating exceptional guest experiences.
This role is not limited to the responsibilities listed below and may include additional duties as required to support resort operations and business objectives.
Key Responsibilities
1. Operational Management
- Utilize company systems and standard operating procedures to manage the resort efficiently. Monitor property performance and implement corrective actions to optimize operations.
- Oversee all aspects of daily operations, including check-in/check-out procedures, housekeeping, recreation programs, and guest services.
- Coordinate with other property Staff to ensure smooth operation across the resort.
2. Customer Service
- Ensure exceptional guest experiences by addressing inquiries, concerns, and feedback promptly and professionally.
- Develop and oversee the recreation program through supporting the social committees and facilitating programs, activities, and events to enhance guest satisfaction and encourage repeat visits.
- Monitor guest feedback through reviews and direct interactions, implementing improvements as needed.
3. Facility Management
- Maintain and oversee resort facilities, including grounds, amenities, and accommodations.
- Monitor pools, wells/water systems, septic/waste systems, hydro systems, and other operational infrastructure.
- Coordinate maintenance and repairs, ensuring timely resolution of issues to prevent guest disruption.
- Ensure resorts are clean, organized, and compliant with health, safety, and regulatory standards.
4. Staff Management
- Recruit, train, and supervise resort staff and volunteers (if applicable).
- Foster a positive, collaborative, and productive work environment.
- Develop staff schedules, monitor performance, and provide ongoing coaching and feedback.
- Ensure staff adhere to company policies, safety procedures, and service standards.
5. Financial Oversight
- Monitor revenue and track expenses working with the Accounting Department to maintain positive vendor relationships.
- Implement strategies to maximize occupancy, increase revenue opportunities, and control costs.
- Analyze financial performance, identifying trends and areas for improvement.
- Collaborate with the VP and Sales Manager to develop pricing strategies, promotional offers, and incentive programs.
6. Safety and Compliance
- Ensure compliance with local, provincial, and federal regulations, including health and safety standards.
- Develop, implement, and enforce safety protocols and emergency procedures for guests and staff.
- Conduct regular inspections of facilities, equipment, and grounds to maintain safety and operational standards.
7. Marketing and Promotion
- Work with the Marketing Manager to implement promotional campaigns, social media initiatives, and advertising strategies.
- Assist in developing seasonal offers, packages, and events to attract new guests and retain existing customers.
- Maintain strong communication with resort guests and prospective visitors to promote the resort’s services.
8. Reporting and Administration
- Maintain accurate operational, financial, and staff records.
- Prepare and submit regular reports to the VP on operational performance, occupancy, guest satisfaction, and financial metrics.
- Ensure proper documentation of incident reports, safety inspections, and maintenance logs.
Qualifications
- 1-3+ years of experience in resort, hospitality, or property management operations preferred.
- Proven leadership and team management skills.
- Excellent communication, organizational, and problem-solving skills.
- Knowledge of RV resort operations, systems, and maintenance practices preferred.
- Ideally, proficiency with Microsoft Office, Google Workspace, and operational management software.
This role is not limited to the responsibilities listed below and may include additional duties as required to support resort operations and business objectives.
Key Responsibilities
1. Operational Management
- Utilize company systems and standard operating procedures to manage the resort efficiently. Monitor property performance and implement corrective actions to optimize operations.
- Oversee all aspects of daily operations, including check-in/check-out procedures, housekeeping, recreation programs, and guest services.
- Coordinate with other property Staff to ensure smooth operation across the resort.
2. Customer Service
- Ensure exceptional guest experiences by addressing inquiries, concerns, and feedback promptly and professionally.
- Develop and oversee the recreation program through supporting the social committees and facilitating programs, activities, and events to enhance guest satisfaction and encourage repeat visits.
- Monitor guest feedback through reviews and direct interactions, implementing improvements as needed.
3. Facility Management
- Maintain and oversee resort facilities, including grounds, amenities, and accommodations.
- Monitor pools, wells/water systems, septic/waste systems, hydro systems, and other operational infrastructure.
- Coordinate maintenance and repairs, ensuring timely resolution of issues to prevent guest disruption.
- Ensure resorts are clean, organized, and compliant with health, safety, and regulatory standards.
4. Staff Management
- Recruit, train, and supervise resort staff and volunteers (if applicable).
- Foster a positive, collaborative, and productive work environment.
- Develop staff schedules, monitor performance, and provide ongoing coaching and feedback.
- Ensure staff adhere to company policies, safety procedures, and service standards.
5. Financial Oversight
- Monitor revenue and track expenses working with the Accounting Department to maintain positive vendor relationships.
- Implement strategies to maximize occupancy, increase revenue opportunities, and control costs.
- Analyze financial performance, identifying trends and areas for improvement.
- Collaborate with the VP and Sales Manager to develop pricing strategies, promotional offers, and incentive programs.
6. Safety and Compliance
- Ensure compliance with local, provincial, and federal regulations, including health and safety standards.
- Develop, implement, and enforce safety protocols and emergency procedures for guests and staff.
- Conduct regular inspections of facilities, equipment, and grounds to maintain safety and operational standards.
7. Marketing and Promotion
- Work with the Marketing Manager to implement promotional campaigns, social media initiatives, and advertising strategies.
- Assist in developing seasonal offers, packages, and events to attract new guests and retain existing customers.
- Maintain strong communication with resort guests and prospective visitors to promote the resort’s services.
8. Reporting and Administration
- Maintain accurate operational, financial, and staff records.
- Prepare and submit regular reports to the VP on operational performance, occupancy, guest satisfaction, and financial metrics.
- Ensure proper documentation of incident reports, safety inspections, and maintenance logs.
Qualifications
- 1-3+ years of experience in resort, hospitality, or property management operations preferred.
- Proven leadership and team management skills.
- Excellent communication, organizational, and problem-solving skills.
- Knowledge of RV resort operations, systems, and maintenance practices preferred.
- Ideally, proficiency with Microsoft Office, Google Workspace, and operational management software.
This role is not limited to the responsibilities listed below and may include additional duties as required to support resort operations and business objectives.
Key Responsibilities1. Operational Management
- Utilize company systems and standard operating procedures to manage the resort efficiently. Monitor property performance and implement corrective actions to optimize operations.
- Oversee all aspects of daily operations, including check-in/check-out procedures, housekeeping, recreation programs, and guest services.
- Coordinate with other property Staff to ensure smooth operation across the resort.
2. Customer Service
- Ensure exceptional guest experiences by addressing inquiries, concerns, and feedback promptly and professionally.
- Develop and oversee the recreation program through supporting the social committees and facilitating programs, activities, and events to enhance guest satisfaction and encourage repeat visits.
- Monitor guest feedback through reviews and direct interactions, implementing improvements as needed.
3. Facility Management
- Maintain and oversee resort facilities, including grounds, amenities, and accommodations.
- Monitor pools, wells/water systems, septic/waste systems, hydro systems, and other operational infrastructure.
- Coordinate maintenance and repairs, ensuring timely resolution of issues to prevent guest disruption.
- Ensure resorts are clean, organized, and compliant with health, safety, and regulatory standards.
4. Staff Management
- Recruit, train, and supervise resort staff and volunteers (if applicable).
- Foster a positive, collaborative, and productive work environment.
- Develop staff schedules, monitor performance, and provide ongoing coaching and feedback.
- Ensure staff adhere to company policies, safety procedures, and service standards.
5. Financial Oversight
- Monitor revenue and track expenses working with the Accounting Department to maintain positive vendor relationships.
- Implement strategies to maximize occupancy, increase revenue opportunities, and control costs.
- Analyze financial performance, identifying trends and areas for improvement.
- Collaborate with the VP and Sales Manager to develop pricing strategies, promotional offers, and incentive programs.
6. Safety and Compliance
- Ensure compliance with local, provincial, and federal regulations, including health and safety standards.
- Develop, implement, and enforce safety protocols and emergency procedures for guests and staff.
- Conduct regular inspections of facilities, equipment, and grounds to maintain safety and operational standards.
7. Marketing and Promotion
- Work with the Marketing Manager to implement promotional campaigns, social media initiatives, and advertising strategies.
- Assist in developing seasonal offers, packages, and events to attract new guests and retain existing customers.
- Maintain strong communication with resort guests and prospective visitors to promote the resort’s services.
8. Reporting and Administration
- Maintain accurate operational, financial, and staff records.
- Prepare and submit regular reports to the VP on operational performance, occupancy, guest satisfaction, and financial metrics.
- Ensure proper documentation of incident reports, safety inspections, and maintenance logs.
Qualifications
- 1-3+ years of experience in resort, hospitality, or property management operations preferred.
- Proven leadership and team management skills.
- Excellent communication, organizational, and problem-solving skills.
- Knowledge of RV resort operations, systems, and maintenance practices preferred.
- Ideally, proficiency with Microsoft Office, Google Workspace, and operational management software.
Job Type: Full-time
Pay: $40,000.00-$45,000.00 per year
Application question(s):
- This job entails living on-site - is this something you are willing to do?
Work Location: In person
