Please apply by submitting your résumé and cover letter to: [email protected]
In the email subject line, please include your full name and the title of the position title for which you are applying. Applications will only be considered if both a cover letter and resume are combined into a single Microsoft Word or PDF document and submitted to the email address above.
This position is covered by United Steelworkers “All Employee” Bargaining Unit
Position Title:
Academic Advisor, Administrative and Front Line
Department:
Registrar and Student Advising
Supervisor
Registrar and Director of Student Advising
Hours
35-hour work week. Regular office hours. Occasional evenings and weekends for special events. This is an in-person position.
Compensation:
Hiring Rate: $41.83 per hour (Band Range: $41.83 – $46.46 hourly / $76,130.60 – $84,557.20 annually)
Terms:
Vacancy Position / Full-Time / In-Person
Posting Date:
July 6, 2026
Closing Date:
July 20, 2026
ABOUT ST. MICHAEL’S COLLEGE
St. Michael’s College (SMC) boasts a diverse and vibrant community of over 5,400 undergraduate students registered within the Faculty of Arts & Science at the world-renowned University of Toronto.
The College is home to students enrolled across a full range of the undergraduate courses and programs offered in the Faculty of Arts & Science. It also sponsors four acclaimed interdisciplinary programs (Book & Media Studies, Celtic Studies, Christianity and Culture, Medieval Studies) and numerous first-year courses. These courses and programs are open to all students in the Faculty of Arts & Science and are grounded in the interdisciplinary strengths, intellectual history, and special collections and resources housed within the College.
St. Michael’s College is home to one of the busiest and most popular libraries on the St. George campus; to an acclaimed art collection; to a Print Studio featuring a variety of working historic printing presses; to an Academic Success Centre housing dedicated supports in writing, research, and learning strategy; and to a dynamic community of student groups and clubs. It is also home to a recognized community of supportive faculty, fellows, and librarians who teach across various subjects at UofT and who participate actively in the provision of mentorship, research, and co-curricular opportunities for undergraduates.
Located in the downtown core only steps away from the Royal Ontario Museum, Queen’s Park, and the two main subway lines, St. Michael’s offers a “home away from home” to commuter and resident students alike. Renowned for its beautiful historic grounds and peaceful campus setting, it is home to a variety of residence buildings that range from historic old houses to more modern constructions. The College provides a unique residence experience to over 650 undergraduate students and an atmosphere of a friendly and characterful neighbourhood to all students across a variety of spaces that include a library late-night café, a Wellness Studio, and a basketball court.
Committed to supporting and empowering students in all aspects of their university experience, St. Michael’s continues to build upon its informing strengths in teaching and scholarly excellence, academic support, interdisciplinary exploration, and the provision of a close-knit community that recognizes the uniqueness of every student’s journey. It thrives on the energy and engagement of a student community encouraged to explore, discover, and apply their learning, ambition, and curiosity to an active engagement with the wider community.
THE REGISTRAR’S OFFICE AT ST. MICHAEL’S COLLEGE
The Registrar’s Office is the essential centre of 1-1 personalized advising and referral for SMC students on a variety of complex, ever-evolving, and often individual matters related to their academic experience. The Registrar and Director of Student Advising is a prominent senior leader and representative of the undergraduate College experience within the College and within the Faculty of Arts & Science and the University of Toronto.
The expertise and critical engagement of the Registrar’s Office with the intersection between individual student experience, University policy and supports, and College community are essential to the support of the larger strategic direction and leadership of St. Michael’s as a whole.
The Registrar’s Office is proactively invested in areas of student advising and support that prioritize academic advising; first-year transition; upper-year transition and career/grad school planning; holistic support and referral; co-curricular academic and experiential learning; the international student experience; strategic awards planning; and the critical analysis of data, trends, and policy in order to inform ongoing strategic directions.
POSITION SUMMARY
The Academic Advisor may well be one of the first representatives of the College/A&S/the Registrar’s office that a student will meet when they begin their studies at UofT. They are likely to become a familiar touchpoint for that student throughout their academic journey. As such, it is essential that the role-holder be welcoming, engaged, thoroughly informed, unflappable, and a dedicated problem-solver who is always cognizant of the importance of individual student agency. They must be a consummate professional who thrives in a front-facing setting that can at times be very busy. They must have exceptional communication, reading, and listening skills and be able not only to respond to direct queries (in person and in writing), but to know when and how to probe, investigate, and follow up on queries that may require a more complex response.
The Academic Advisor, Administrative and Front Line provides academic advising services to all St. Michael’s College students, from admission to graduation. They act as a collaborative member of a team of academic advisors to support all services within the Registrar’s Office. They advise and assist students in making decisions affecting their academic progress on subjects that include program and course enrolment/choice, admissions, fees and finance, degree completion, petitions and requests for special consideration, and other general Faculty of Arts & Science policies and procedures. They often act as a central touchpoint for referrals to other supports on campus, including the resources within the SMC Academic Success Centre, Accessibility Services, the Career Exploration & Education Centre, the Centre for International Experience, and Student Crisis Response/Academic Progress. They also participate collaboratively in specialized student-facing events (e.g. Welcome Day, information workshops, etc.).
The specific portfolio of the Academic Advisor, Administrative and Front Line focusses on the provision of informed, individually engaged, and primarily non-transactional advising at the front desk (in person and online) of the Registrar’s Office. The Academic Advisor works closely and collaboratively with the front line staff to help assess and monitor administrative demands and to enable the office to respond strategically and proactively to a variety of student expectations, questions, and needs throughout the year. The Academic Advisor will be expected to assist in the development and delivery of strategic initiatives to support and educate students in order to facilitate academic success, student retention, and the support of students on suspension or probation.
QUALIFICATIONS AND SKILLS
Education:
- Bachelor’s degree minimum.
Experience:
- Minimum 4 years of experience in supporting and advising students on complex academic, interpersonal, and financial issues.
- Experience in a relevant front-facing role is a strong asset.
- Experience in efficient collection of information across different IT applications, services and tools for the purpose of advising and reporting.
- Experience in management of confidential information and thorough familiarity with data retention and management policies and procedures.
- Experience working in a cross-cultural environment and with students from a diversity of cultural and socio-economic backgrounds.
- Experience in devising, promoting, and facilitating student programming.
- Experience in analysing data from a variety of sources for the purposes of student support.
- Experience in introducing administrative efficiencies/new practices into a work setting to facilitate workflow.
- Demonstrated strategic initiative.
- Experience working within a College Registrar’s Office in the Faculty of Arts & Science a strong asset.
Skills:
- Excellent written and oral communication skills in English.
- Excellent research, analytical, reading, and reporting skills.
- Demonstrated skills and ability to provide effective guidance and advice to students and staff in a responsive, empathetic, and thoughtful manner.
- Demonstrated ability to handle multiple tasks and to prioritize to meet deadlines.
- Strong presentation skills for large and small audiences.
- Excellent organizational skills: ability to manage details and document and communicate process methodically.
- Proven ability to manage unpredictable or urgent problems by independently interpreting and analyzing different factors.
- Excellent time and stress-management skills.
- Demonstrated collaborative and consultative approach.
- Conscientious, tactful, and diplomatic.
- Exceptional independent work habits and organizing strengths.
- Strong knowledge of the registrarial process from recruitment to graduation.
- Ability to create and edit documents in, but not restricted to Microsoft Word, Excel, Power Point,
- Advanced skills with ROSI/ACORN, Degree Explorer, or other similar enterprise database solutions/CRM systems.
- Experience working in WordPress desirable.
- A high level of muscular coordination and/or manual dexterity for precise processing of a variety of documents or inputting data where corrections are permitted after the fact.
We thank all applicants for their interest. Only those considered for an interview will be contacted.
The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, people who take a religiously informed view of human experience, and others who may contribute to further diversification of ideas.
If you require accessibility accommodation, please contact Human Resources at [email protected]
