Join Our Team
We are seeking a highly organized and detail-oriented Accounts Receivable & Collections Coordinator to join our growing team. This position plays a critical role in maintaining healthy cash flow by monitoring customer accounts, managing collections, and ensuring account balances remain current.
This is more than a traditional accounts receivable role. The successful candidate will build strong relationships with our customers, understand our business operations, and learn the expectations of ownership and management. The ability to adapt to changing priorities and exercise sound judgment is essential.
Key Responsibilities:
- Manage the company's accounts receivable portfolio
- Monitor customer account balances and proactively follow up on overdue accounts
- Review and maintain the Accounts Receivable Aging Report on a daily and weekly basis
- Contact customers regarding outstanding invoices through phone calls, emails, and written correspondence
- Investigate and resolve billing discrepancies, payment disputes, and account concerns
- Maintain detailed records of collection efforts and customer communications
- Build positive working relationships with customers while ensuring timely payment of outstanding balances
- Work closely with sales, dispatch, operations, and management teams to resolve account issues
- Prepare weekly and monthly aging summaries for management review
- Assist in credit application reviews and customer account setup
- Monitor customer credit limits and payment trends
- Identify accounts that require escalation and recommend appropriate action
- Support month-end accounting procedures related to receivables
- Perform other administrative and accounting duties as required
Qualifications:
- Previous experience in Accounts Receivable, Collections, Accounting, or a related role
- Strong understanding of aging reports, collections processes, and customer account management
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Ability to manage multiple priorities and deadlines
- Professional and confident communication skills.
- Ability to maintain positive customer relationships while having difficult collection conversations when necessary
- Strong computer skills, including Microsoft Excel and accounting software
- Ability to work independently while collaborating effectively with the management team
What We Are Looking For
The ideal candidate understands that successful collections are built on relationships, communication, consistency, and attention to detail. You will become familiar with our customers, understand how they operate, and learn the expectations of ownership and management. Those expectations can evolve as business needs change, so flexibility and adaptability are important.
We are looking for someone who:
- Notices the details others miss
- Takes ownership of their responsibilities
- Is comfortable to have direct conversations about money and payment expectations
- Can balance customer service with firm collection practices.
- Enjoys building relationships and becoming a trusted contact for customers.
- Understands that every account tells a story and is willing to investigate issues before they become problems
Compensation & Benefits
We offer a competitive compensation package based on experience, along with benefits, opportunities for growth, and the chance to be part of a team-focused organization committed to excellence.
If you are highly organized, detail-oriented, and enjoy building strong customer relationships while helping maintain the financial health of a growing company, we encourage you to apply.
Pay: $25.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- On-site parking
- RRSP match
Work Location: In person
