Job Description
The Wyant Group is currently seeking a passionate and customer-focused Service Advisor to join our team at Kelowna Harley-Davidson.
If you thrive in a fast-paced environment, love delivering exceptional customer experiences, and have a genuine passion for motorcycles, we want to hear from you. At Kelowna Harley-Davidson, we pride ourselves on creating a welcoming, family-oriented workplace where both employees and customers feel valued.
What You Bring
Previous service advising experience
Exceptional customer service skills
Strong verbal and written communication abilities
Outstanding organizational and time-management skills
High attention to detail
Self-motivation and initiative
The ability to work both independently and collaboratively
A passion for motorcycles and the Harley-Davidson lifestyle
What You’ll Do
As a Service Advisor, you will be the key link between our customers and service department. Your responsibilities will include:
Greeting every customer promptly and courteously, ensuring all guests feel acknowledged and valued
Consulting with customers to accurately identify and document mechanical concerns
Preparing cost estimates and timelines, and securing customer authorization prior to repairs
Collecting and maintaining accurate customer and vehicle information
Managing incoming calls, booking appointments, and providing timely updates on work in progress
Reviewing completed work with customers, explaining services performed, charges, and warranty coverage
Staying up to date on technical and performance information for all motorcycles serviced by the dealership
What We Offer
Competitive compensation (salary + bonus structure)
Comprehensive benefits package
Employee discounts on vehicles, parts, and service
A supportive, team-oriented work environment within a respected dealership group
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
Vision care
Wellness program
Experience:
Service Advisor : 1 year (preferred)
Work Location: In person
