Are you a hotel professional that has a passion for providing outstanding guest experiences?
The Glenmore Inn & Convention Centre, an AHLA Employer of Choice, is seeking an energetic and positive, guest service focused individual to join our Guest Service team as the Assistant Front Office Manager. Reporting to the Front Office Manager, the Assistant Front Office Manager will aid in ensuring that guests of our hotel receive above and beyond guest service and their needs are anticipated and attended to. The Assistant Front Office Manager is responsible for ensuring guest services standards are met and when possible improved upon, promoting a sales orientated environment, and to ensure that all members of the Front Office team are following Glenmore Inn policies and procedures while on shift. Assisting in the oversight for the day to day operations of our Guest Service Team; including the switchboard, reservations, night auditors and the guest service agents.
Position overview:
Maintain a high level of Guest Service throughout the hotel. Lead a Guest Service Team of 15+ staff. Strong scheduling, and team management background required. Training and staff development responsibilities. Outstanding communication skills, attention to detail and the ability to make decisions in a fast paced working environment are essential.
Position Details:
Full-time; various shifts, primarily between 7:00am and 3:00pm or 2:30pm and 10:30pm. Salary commensurate with experience.
Requirements:
- Supervisory experience a requirement
- Previous hospitality experience a requirement
- Hotel Management/Tourism degree or diploma an asset.
- Proven attention to detail.
- Must possess excellent telephone etiquette and guest service skills.
- Strong organizational, administrative and time management skills.
- Computer literacy; proficiency in MS Office, PMS. & POS systems required.
- Knowledge of Stayntouch PMS an asset.
Benefits:
- Professional development courses
- Dental care
- Employee assistance program
- Extended health care
- Life & disability insurance
- On-site parking
Looking forward to hearing from you!
Please reply with your resume. For further information regarding our hotel, feel free to visit our website @ www.glenmoreinn.com. Please note that only those selected for an interview will be contacted.
Job Types: Permanent, Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
Experience:
- supervisory: 3 years (required)
Work Location: In person
