About Us:
We are a GTA west Ford Lincoln high performance dealership committed to delivering exceptional customer service and top-tier vehicle care. As we continue to grow, we are seeking an experienced Senior Service Advisor with Ford experience preferred to lead and elevate our service department to the next level.
Position Overview
The Senior Service Advisor plays a key leadership role in our service department. This individual will be responsible for delivering an outstanding customer experience, driving service sales, mentoring team members, and ensuring smooth daily operations. We are looking for a confident, proactive professional who thrives in a fast-paced environment and takes ownership of results.
Key Responsibilities
- Serve as the primary point of contact for service customers, ensuring a seamless and positive experience
- Write accurate repair orders and clearly communicate service recommendations
- Maintain and exceed high customer satisfaction (CSI) scores
- Assist in mentoring and guiding junior service advisors and support staff
- Proactively identify opportunities to improve processes and increase service revenue
- Informs customers on needed scheduled maintenance repairs
- Understand and coordinate the flow of work between the technicians and parts in order to best serve the customer.
- Monitor workflow and take charge of the service drive during peak times
Qualifications
- Minimum 5 years of experience as a Service Advisor (Ford dealership experience Preferred)
- Proven record of maintaining high customer satisfaction/CSI scores
- Strong leadership skills with the ability to lead, motivate, and take charge
- Self-starter with a high level of accountability and initiative
- Excellent communication and customer service skills
- Strong organizational and time management abilities
- Familiarity with Ford systems, warranty processes, and manufacturer standards
- Valid driver’s license and clean driving record
What We Offer
- Competitive compensation package
- Work/Life balance
- Health and dental benefits
- Paid time off and holidays
- Ongoing training and professional development
- Supportive, team-oriented work environment
If you are an experienced Service Advisor who takes pride in customer satisfaction, leads with confidence, and is ready to step into a senior role, we want to hear from you.
No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.
This posting is for a vacant position
Pay: $60,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
