About Our Clinic
All In Physiotherapy, Sport & Wellness is a busy, patient-focused multidisciplinary clinic located in the heart of Coquitlam. We offer a range of services including physiotherapy, massage therapy, acupuncture, and clinical counselling. We pride ourselves on creating a welcoming, team-oriented environment where both patients and practitioners feel supported. We are currently looking for a reliable and personable Medical Office Assistant to help manage our day-to-day front desk operations.
Role Summary
This position is well suited to someone who enjoys interacting with people, staying organized, and working in a fast-paced healthcare environment. As the first point of contact, you will play a key role in shaping the patient experience while ensuring administrative and scheduling systems run efficiently.
Key Duties
- Welcome patients and visitors in a professional and friendly manner
- Manage booking, changes, and confirmations for appointments by phone, email, and in person
- Handle point-of-sale transactions and respond to basic billing or insurance-related inquiries
- Submit, monitor, and follow up on direct billing claims for ICBC and extended health providers
- Maintain accurate, up-to-date patient records while ensuring confidentiality
- Coordinate with practitioners to support schedules and patient flow throughout the day
- Perform general administrative tasks including scanning, filing, faxing, and supply management
- Keep reception and shared clinic areas clean, organized, and presentable
- Assist with clinic laundry and support daily opening and closing procedures
Required Experience & Skills
- Experience in a multidisciplinary clinic is considered an asset (required)
- Proficiency with Jane App (required)
- Familiarity with ICBC and extended health direct billing processes (required)
- Strong verbal and written communication abilities
- Professional, patient-centered approach with strong organizational skills
- Ability to multitask, prioritize effectively, and work independently
- High level of discretion when handling personal health information
Pay: $17.85-$23.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- Do you have any experience with JaneApp? If so, how long?
- Do you have any experience billing ICBC and extended health insurance? If so, how long?
Work Location: In person
