Justice Navigation Coordinator
Location & Hours
Work location: On-site at SORCe, 1944 10 Ave SW. Weekly off-site outreach work is expected.
Hours: Generally, Monday–Friday, 8:30am–4:30pm, with occasional evenings or weekends as required.
What We Offer
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Generous vacation entitlement
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RRSP matching and Health Spending Account
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Extended health and dental benefits
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Access to on-site gym at Distress Centre (999 8 St SW)at no cost
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Paid development days and a staff development fund
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A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and making a meaningful community impact
Who We Are
For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.
We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.
What to Expect
Distress Centre Calgary (DCC) delivers the Coordinated Entry Program (CEP), providing intakes, assessment, and referral services that connect participants to housing and other essential supports. CEP staff work collaboratively with partner agencies on system navigation and service delivery, including applications, referrals, and follow-up.
As a Justice Navigation Coordinator, you'll work directly with individuals navigating homelessness and the justice system by providing trauma-informed advocacy, legal navigation, and hands-on support that meets people where they are. Alongside this frontline work, you'll strengthen community partnerships and help align services across justice, housing, and community systems. This is relationship-centered work and your voice will actively shape how integrated, holistic support gets delivered.
What You’ll Do
This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.
Justice Navigation
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Build trust and provide trauma-informed support to reduce barriers to housing, income, and stability.
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Deliver justice navigation, education, advocacy, and court support for individuals navigating the criminal justice system.
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Facilitate warm referrals and access to justice, housing, health, and specialized services.
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Collaborate with key partners (e.g. law enforcement, legal supports, and community agencies),support case management, and connect individuals to legal system contacts (e.g. parole/probation and Crown prosecutors).
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Apply legislation, use de-escalation strategies, and maintain accurate documentation for data quality and program accountability.
Justice Coordination
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Coordinate justice navigation services, aligning delivery with participant needs.
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Support program planning, continuous improvement, and administrative operations.
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Oversee data tracking, reporting, and program accountability.
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Strengthen partnerships and support onboarding, training, and coverage across staff and practicum students.
Partnership & Collaborative Practice
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Collaborate closely with partnering agencies to align approaches, share responsibilities, and support positive outcomes for participants and shared spaces.
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Build trust within the community by engaging in partner-facing and community activities that foster collaboration and positive relationships.
What You Bring
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A degree or diploma in Criminal Justice or a related human services field; an equivalent combination of education and relevant experience will be considered.
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Demonstrated experience with risk assessment, safety planning, and justice-related processes (familiarity with protection orders, court documentation, or victim statements is an asset).
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Experience supporting individuals with complex needs, including homelessness, mental health challenges, substance use, and/or domestic violence (familiarity with trauma-informed and harm-reduction practices is an asset).
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Exceptional communication and de-escalation skills, with the ability to engage calmly and respectfully with individuals in crisis.
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Proven ability to assess risk, make informed decisions, and adapt quickly in fast-paced environments.
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Highly collaborative with excellent interpersonal skills.
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Knowledge of universal precautions, community resources, and experience navigating homelessness support systems.
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Proven ability to work respectfully and effectively with people from diverse backgrounds and lived experiences, demonstrating strong cultural awareness.
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Preference will be given to candidates who identify as Indigenous and bring lived experience or deep ties to Indigenous communities.
How to Apply
Please submit your resume and cover letter through our ADP Career Centre.
Distress Centre is an inclusive workplace. If you require accommodation at any stage of the application or interview process, please let us know – we’re happy to support you. We thank all applicants for their interest; only those selected for an interview will be contacted.
