POSITION: Director of Operations
REPORT TO: Executive Director
DIRECT REPORTS: Facilities, Food Services, Information and Technology, Health and Safety
POSITION TYPE: Full-time, 1-year Parental Leave Term
WAGE RANGE: $83,000-$99,000
LOCATION: Winnipeg MB
About the Company
Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.
Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.
At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.
Reporting to the Executive Director, this position is responsible for the overall quality of operations at Main Street Project. This position will provide leadership, organization, coordination and advancement for the core operations of all MSP spaces, buildings, and systems. In collaboration with the MSP director team and will provide direct oversight to the Facilities Supervisor, IT Specialist, and Food Services Manager. The Director of Operations will have a key role in executing objective four of Main Street Project’s Strategic Plan – Strengthen the organization by improving infrastructure, technology, and processes.
OPERATIONAL OVERSIGHT
Facilities - leading our facilities management team responsible for all MSP buildings, building systems, repairs and upgrades Responsible for managing a team of 1 supervisor, 1 maintenance lead, 4 maintenance workers, and summer term employees based on grant funded positions. This work is a balance of setting up building quality control, maintenance and repairs. This role is also key to MSP capital developments and will be essential to setting up new building operations systems as our capital projects are completed.
Food Services - This position provides direct oversite to the Food Services Manager who is responsible for day-to-day food operations, kitchens, and donations. The Food Services team ensures that the 1500 daily meals served are done with the highest quality as well as operating MSP’s Essentials Market on a weekly basis.
Information and Technology- This position oversees MSP’s IT Specialist, providing support and guidance on technology, cyber security, and other systems to ensure MSP has strong and secure IT infrastructure at all locations.
Health and Safety- In collaboration with Human Resources, develop and lead MSP health and safety program. This includes ensuring Workplace Health and Safety policies and practices are up to date and meet legislative requirements as well as implementing improvements to the Health & Safety Program. This role will chair MSP’s Health & Safety Committee.
Fleet Management – In collaboration with program managers, oversee the maintenance, emergency repairs and emergency reallocation of Main Street Project vehicles ensuring staff have ongoing access to reliable vehicles to provide direct services daily.
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Provide leadership and oversight in the areas of IT, Facilities, Food Services and Health & Safety including:
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Develop, revise and implement program policies & procedures in collaboration with the management team
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Identify needs, develop or revise and implement changes or new services
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Provide leadership to resolve issues impacting service delivery; develop strategies in collaboration with directors and managers to balance competing and conflicting interests to achieve the best outcomes for MSP
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Participate on the senior leadership team including the overall strategic planning for MSP
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Conduct negotiations with third party contractors to determine the rate and terms of service
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Oversee program budget and expenses
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Ensure program alignment with MSP’s strategic plan
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Facilitate the growth of staff through supervision, consultation and training
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Ensure staffing levels meets program delivery goals
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Identify performance issues concerns taking appropriate action to resolve;
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Work with the HR and program managers to fill vacancies; identify hiring needs within the department, advising the Human Resources Department
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Ensure programs are within the approved payroll budget; monitor biweekly payroll
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Provide ongoing coaching and supervision to program managers & specialists
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Ensure staff receive appropriate supervision
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Either performs directly, or in collaboration with program managers, performance evaluations of program staff
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Consult with Executive Director, program managers and other directors on staff performance concerns and intervene as necessary
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With the program managers, assess staff training needs and facilitate their obtaining the training; oversee documentation of credentialing requirements
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Assess own training needs to improve skills; meet continuing education and other requirements to maintain professional licenses related to the position
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Facilities Management
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Lead the delivery of highly efficient and effective daily maintenance services for MSP buildings. Fully understand the operation, features, strengths, and shortcomings of existing facilities.
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Develop metrics and key performance indicators for maintenance services. Work cooperatively to ensure cohesive and consistent customer service.
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Manage annual operating budget for facility repairs and maintenance.
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Lead in development of a proactive maintenance plan that describes current conditions of MSP buildings and facilities.
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Be a champion for the development within MSP of a detailed facilities management database of MSP owned/operated buildings.
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Create and routinely provide reports that measure and monitor the maintenance activities and costs.
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Track maintenance and facility improvement projects by type and regularly report progress on schedules, costs, scope etc. Make recommendations for continual improvement.
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Liaising with plumbers, electricians, surveyors, architectural technologists and other construction professionals.
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Making sure that all building services meet health and safety requirements and environmental legislation.
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Participate in planning and update meetings pertaining to current and future construction projects.
Education & Qualifications
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Related educational and/or professional experience, with demonstrated experience in advanced facilities management.
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Significant experience in a leadership capacity in comparable, complex organizations, preferably in the non profit sector
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Experience in program management, strategic planning, budgets and finance.
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Demonstrated knowledge and understanding of facilities, operations, IT and health and safety systems
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Working knowledge and understanding of the various components of human resource management.
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Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Adult Abuse Registry Check required.
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Valid Class 5 Driver’s License
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Superior ability to communicate effectively and concisely, both verbally and in writing.
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Superior ability to deliver presentations to a variety of audiences and to skillfully handle on-the-spot questions from senior management, members of the board, special interests groups, and staff.
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Ability to establish and maintain effective working relationships with colleagues at all levels of the Agency, Board members, participants and family partners, and general public.
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Ability to identify, understand, and meet or exceed the requirements of internal and external partners
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Ability to think and act strategically and implement change strategies
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Excellent project/time management, analytical/critical thinking, problem solving and decision-making skills.
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Proven financial acumen, with the ability to improve effectiveness and efficiency through the management and utilization of human, financial, and physical resources.
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Strong leadership skills, including the ability to direct, motivate, evaluate, and recognize staff; proven ability to share skills and knowledge with others.
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Proven conflict management abilities and mediation skills
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Proficiency with office computer equipment and software
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Competent in the application of Health and Safety standards
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Ability to create a work environment that encourages open and transparent communication and where opinions and contributions of all team members are valued.
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Inspire and foster team commitment, spirit and trust amongst diverse colleagues and stakeholders.
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Ability to embody Main Street Project’s Core Values: Reducing Harm, Truth and Reconciliation, Anti-Oppression and Trauma-Informed
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Proven ability to work within an interdisciplinary work environment with respect, professionalism, cooperation, sensitivity and cultural awareness.
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Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, anti-oppression, harm reduction, trauma-informed and community development principles in all aspects of the work.
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Experience collaborating and consulting with others, both within and outside of your organization.
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Ability to work flexible hours to allow for attendance at meetings and may include evening, holiday, or weekend consultation.
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Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
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Additional languages (Indigenous) are considered an asset
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Experience working with Indigenous organization and/or communities an asset
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Satisfactory Criminal Record with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check
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Ability to participate in on-call rotation
Ability to embody Main Street Project’s Core Values:
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Reducing Harm
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Truth and Reconciliation
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Anti-Oppression
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Trauma-Informed
Key Competencies
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Collaboration
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Problem Solving
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Crisis Management
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Decision Making
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Verbal Communication
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Service Excellence
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Accountability
Main Street Project offers
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Competitive wages within the nonprofit sector
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Health & Dental Benefits
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Pension Plan
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Professional Development Opportunities
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Paid Sick and Family days
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Shift Premiums
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Employee Assistance Program
Application deadline: Open Until filled
Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.
We thank all applicants but only those selected for an interview will be contacted.
