Customer Service Representative (CSR) – Greeter
Job Details
Part Time hours
-
Schedule may include weekdays, and Saturday work
Hours of Operations for TRY Recycling:
-
Monday - Friday 7:00AM-5:00PM
-
Saturday 8:00AM-12:00PM
Locations:
3544 Dingman Drive, London
Rate: $17.60 per hour
About Us
Since 1991, TRY Recycling Inc. has been operating as a multi-purpose facility providing collection
and processing of construction and demolition waste for the province of Ontario, along with the
composting of leaf and yard waste. We have earned an enviable reputation for industry
leadership and product quality. Every day and in more than 24 municipalities across the
province, TRY Recycling Inc. delivers made to order recycling solutions for its clients. We work
with municipalities, businesses and homeowners who find doing the right thing – the right
choice.
Job Summary
The Customer Service Representative (CSR) – Greeter is the first point of contact for all
customers, drivers, and visitors entering the facility. This role is responsible for delivering a
positive customer experience while ensuring safe, efficient traffic flow and proper material
handling within the yard.
The CSR Greeter works closely with Scale Operators, Operations, and Customer Service teams to
verify loads, direct traffic, respond to customer inquiries, and support day-to-day site
operations.
Key Responsibilities
Customer Interaction & Site Entry
- Greet all customers, drivers, and visitors in a professional and friendly manner
- Provide clear directions to scale, tipping areas, and designated unloading zones
- Act as the primary point of contact for all inbound site traffic
- Communicate site rules, safety procedures, and expectations
Traffic Control & Load Management
- Direct and manage vehicle flow to ensure safe and efficient operations
- Work closely with Scale Operators to:
o Verify and assess incoming loads
o Ensure materials are directed to the correct disposal areas
- Monitor tipping areas and assist in maintaining safe unloading practices
- Identify and report unauthorized or unsafe materials
Customer Service Support
- Respond to customer inquiries regarding:
o Accepted materials
o Site procedures
o Hours of operation
o Basic pricing and services
- Resolve customer concerns professionally or escalate when required
- Deliver a consistent, high-quality customer experience from arrival to departure
Operational Support
- Maintain communication with Operations regarding:
o Incoming and outgoing loads
o Site capacity and flow
o Customer or hauler issues
- Assist with basic scale operations coverage during peak periods or absences
- Support coordination of bin rentals and general service inquiries when needed
- Maintain accurate records or logs as required
Safety & Compliance
- Enforce all site safety rules and procedures
- Ensure customers follow proper unloading and traffic guidelines
- Remain aware of surroundings in a high-traffic industrial environment
- Report hazards, incidents, or near misses immediately
- Assist customers with unloading materials when required, while maintaining safety
standards
Qualifications
- High school diploma or equivalent required
- Minimum of 2 years of customer service experience preferred
- Strong interpersonal and communication skills
- Ability to work in a fast-paced, high-traffic environment
- Strong problem-solving and decision-making abilities
- Ability to work independently with minimal supervision
- Team-oriented with a proactive and adaptable approach
- Basic computer skills (Microsoft Outlook, Teams, Excel considered an asset)
- Valid driver’s license required
Work Environment
- Work is performed outdoors in all weather conditions (rain, heat, cold, snow)
- Regular exposure to moving vehicles, heavy equipment, noise, dust, and odors
- Fast-paced, high-traffic industrial setting
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 50 lbs
- Ability to bend, stoop, kneel, and perform manual tasks
- Occasional assistance with unloading materials
Additional Requirements
- Must have reliable transportation (no public transit available)
- Flexibility to work at multiple locations, as required
Use of Artificial Intelligence (AI) in Hiring
We use Artificial Intelligence (AI) tools as part of our hiring process. These tools may be used to
help screen applications, review qualifications, and support decisions about interviews.
AI is used to assist the hiring team and does not replace human review or decision-making. All
hiring decisions are made by our staff and follow applicable employment, human rights, and
privacy laws.
-
We appreciate all who apply but only those selected for an interview will be contacted
