We're not looking for someone to answer phones.
We're looking for someone who thrives on creating exceptional experiences.
Someone who notices the details before anyone else does. Someone who stays calm when things get busy. Someone who finds satisfaction in keeping everything running seamlessly while making people feel genuinely cared for.
If you're energized by being the person everyone can count on, keep reading.
This Role Is Different
At BRIO, our Guest Experience Coordinators are at the centre of everything we do.
You're the first smile our guests see, the reassuring voice on the phone, the organizer behind the scenes, and the person helping our team deliver an exceptional experience every single day.
This is a fast-paced role where no two days are the same. You'll juggle multiple priorities, solve problems in real time, support an incredible team of professionals, and ensure every guest leaves feeling valued.
If that excites you, you'll probably love it here.
What You'll Be Responsible For
- Creating a warm, elevated experience for every guest from arrival to departure
- Managing appointments, phone calls, emails and guest communications
- Supporting salon and spa professionals so their day runs smoothly
- Anticipating problems before they become problems
- Maintaining a polished, organized front-of-house environment
- Processing transactions accurately and confidently
- Working collaboratively with a team that relies on one another
- Looking for ways to improve the guest experience every day
You'll Thrive Here If You...
- Naturally take ownership without waiting to be asked.
- Stay composed under pressure.
- Love being organized and keeping multiple priorities moving.
- Notice details other people miss.
- Enjoy helping both guests and teammates succeed.
- Welcome feedback because you want to grow.
- Hold yourself to a high standard, even when no one is watching.
- Take pride in doing things right, not just getting them done.
Customer service, hospitality, administrative or reception experience is helpful, but your character, attitude and willingness to learn matter more than your résumé.
This Probably Isn't the Right Fit If...
- You're looking for a quiet, predictable workday.
- You prefer doing the minimum required.
- You need constant reminders to stay on task.
- You struggle to adapt when priorities change.
- You don't enjoy working closely with a team.
- Accountability feels uncomfortable.
- You believe "good enough" is good enough.
What You'll Find at BRIO
- A supportive, high-performing team that genuinely cares about one another
- Comprehensive onboarding and ongoing training
- Opportunities to learn, grow and advance within the company
- Employee discounts on products and services
- A beautiful, modern work environment
- Leadership that is invested in your success
About BRIO
BRIO Salon & Spa is one of Southern Alberta's leading luxury salon and spa destinations.
Our purpose is simple: To Care.
We believe exceptional guest experiences begin with exceptional people. Everything we do is built around teamwork, accountability, growth, and creating an environment where both our guests and our team can thrive.
Ready to Apply?
If you're looking for more than "just a front desk job" and want to build a career with a team that values excellence, we'd love to meet you.
Tell us why this role caught your attention and what makes you the kind of person people can rely on.
Pay: $17.00-$19.00 per hour
Benefits:
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Lethbridge, AB T1J 0J7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work evenings and Saturdays?
Experience:
- Customer service, Hospitality, Retail or Administrative: 2 years (required)
Language:
Work Location: In person
