We have proudly served Cambridge and the surrounding communities for over 60 years as a trusted, family-run automotive repair facility.
As we continue to grow and modernize our operations, we are looking for the right individual to join our team as a Service Advisor / Customer Experience Manager.
This is not just another job posting — we are looking for someone seeking a long-term career opportunity with room for growth, leadership, and development within a supportive family-oriented environment.
Our team is treated like family, and we believe strong culture, honesty, teamwork, and customer relationships are the foundation of long-term success.
While previous automotive experience is considered an asset, it is not mandatory for the right candidate. We are willing to train someone who has strong customer service skills, mechanical aptitude, a willingness to learn, and a desire to grow within the automotive industry.
We are building a more modern, process-driven, technology-focused operation and are looking for someone excited to grow alongside us.
Responsibilities
- Greet customers professionally in person and over the phone
- Listen to customer vehicle concerns and accurately document information for technicians
- Build trust with customers through honest and transparent communication
- Coordinate communication between customers and technicians
- Provide service recommendations, estimates, and timelines clearly and professionally
- Keep customers updated throughout the repair and maintenance process
- Schedule appointments and assist with managing shop workflow
- Recommend maintenance and repair services based on vehicle inspections and manufacturer recommendations
- Assist with ordering parts and coordinating with suppliers when needed
- Process invoices, payments, and maintain accurate customer records
- Follow up with customers to ensure satisfaction after service visits
- Help contribute to a positive, organized, and team-oriented workplace environment
What We’re Looking For
- Strong customer service and communication skills
- Positive attitude and professional appearance
- Strong organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Mechanical aptitude or interest in the automotive industry
- Willingness to learn and grow professionally
- Sales experience is considered an asset
- Previous automotive or service advisor experience is an asset, but not required
- Computer literacy and ability to learn shop management software
- Team-oriented mindset with strong work ethic
- Valid Ontario driver’s license required
The Ideal Candidate Is:
A Communicator
You can confidently speak with customers and explain recommendations in a way that builds trust and confidence.
An Organizer
You enjoy keeping things moving efficiently while balancing customer communication, scheduling, and workflow coordination.
A Relationship Builder
You understand that long-term customer relationships are built through honesty, professionalism, and exceptional service.
You Are A Career-Minded Individual
You are looking for more than just a job — you want an opportunity to grow within a company that values its people and invests in long-term success.
What We Offer
- Competitive compensation based on experience / performance
- Long-term growth and advancement opportunities
- Ongoing training and development
- Supportive family-oriented work environment
- Modernizing and technology-focused operation (will be a part of creating this)
- Opportunity to help shape and improve operational systems within a growing company
Schedule
- Full-time
- Monday to Friday
- Day shift
- Occasional flexibility may be required
Why Join Our Team?
This is a unique opportunity to join a long-established and respected automotive shop that is actively evolving and growing.
We are looking for someone who wants to be part of building something long-term — someone who values teamwork, culture, customer relationships, and personal growth.
If you are motivated, eager to learn, and looking for a career opportunity within a supportive and growing environment, we would love to hear from you.
Pay: $41,986.66-$60,000.00 per year
Work Location: In person
