Job Type: Full Time 40 Hours Per Week. Dynamic Office Environment.
Reporting To: Director of Sales
Collaboration With: Clients, Sales, Planning, Operations, R&D, Quality, Finance
Work Location: Primarily On Premise: #601 - 19055 Airport Way, Pitt Meadows, BC
Role Summary
The Key Account Manager is responsible for managing and growing strategic relationships with 3-5 key wellness brand and private label clients. The role is focused on account & relationship management, project commercialization, and driving growth with existing and new accounts.
The successful candidate brings a win-win approach to client relationship management and builds trust through consistently executing with excellence ensuring on-time, in-full completion of orders in collaboration with our operations and planning teams through our shared values of honesty, ethics, teamwork, and innovation.
About You
You’re passionate about health, wellness, and the natural products industry and are a driven and dedicated technical sales professional who enjoys balancing relationship management with new business development. You thrive on uncovering opportunities, building strategic partnerships, and growing revenue. You are equally comfortable managing complex customer relationships, navigating technical formulation solutions, and engaging on big-picture opportunities with our clients. As a strong and collaborative team player, you enjoy tough challenges and exhibit professionalism and determination in creating successful solutions for clients.
About Us
Rhema is a high-growth contract development & manufacturing organization (CDMO) in the supplements industry focused on popular nutritional supplement powders like proteins, greens, electrolytes, mushroom blends, and other related health products. Over 35 years, we have earned our reputation for producing high quality products for both established global clients and innovative start-ups through our customer-centric approach and a strong team culture of innovation, honesty, and ethical practices. Please visit to learn more about us.
Duties and Responsibilities:
Qualifications
- A minimum of 2 years of demonstrated success in an account management role
- A degree or equivalent in a scientific and/or business discipline is preferred
- Experience in the supplement/nutraceutical or directly adjacent industry
- Strong consultative selling and relationship-building skills
- Demonstrated ability to identify, qualify, and convert new business opportunities
- Strong understanding of sales pipeline management and CRM best practices
Accountabilities & Duties
- Develop and maintain strong relationships with assigned client accounts
- Serve as the primary commercial point of contact for key clients
- Develop and execute account growth strategies and annual business plans
- Conduct regular business reviews and strategic planning meetings
- Identify opportunities for line extensions, reformulations, and new product launches
- Coordinate commercialization projects with internal teams
- Manage active orders, forecasting, pricing, and change management activities
- Monitor account performance, profitability, and customer satisfaction
- Cross-functional collaboration to ensure successful project execution & client satisfaction
- Build and maintain a robust sales pipeline within Zoho CRM
- Track sales activities, conversion metrics, and pipeline progression
- Collaborate with team on new business development opportunities
- Generate new opportunities through trade shows, conferences, and industry events
Remuneration
· Salary of $75-$85K+ up to 15% variable comp depending on experience
· Extended health benefits
Next Steps
The start date for this role is Monday, July 6 or sooner. If this role sounds like it could be a good fit, we’d love to hear from you! Please submit your application no later than Friday, June 25th
Job Types: Full-time, Permanent
Pay: $75,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
