High Profile Tenant Relations Representatives TD Centre
Position: Tenant Relations Representatives
Status: Full Time
Hours: Various 8-hour shifts
Payrate: $24.00/hr.
Overtime Method: Averaging agreement over 88 hours
Posting Date: June 26th, 2026
Internal Closing Date: July 3rd, 2026
External Closing Date: August 7th, 2026
Job Overview:
The TD Centre is one of Toronto’s premier commercial properties, located in the heart of the financial district. With a large population of office tenants and visitors, this role plays a key part in delivering a high standard of service and supporting the overall tenant experience.
As a Tenant Relations Representative, you will provide a professional and welcoming presence while assisting with tenant inquiries, coordinating requests, and maintaining a positive environment. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced setting.
Key Responsibilities:
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Act as the first point of contact at key entrances, providing a strong presence to welcome visitors to the property
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Supporting access control to the property
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Identify and respond proactively to suspicious activity, undesirable behaviour or disturbances, using a tactful and friendly approach
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Ensure any lobbies or common areas remain clean by the contract housekeeping and report any issues to building management immediately.
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Provide direction and assistance to visitors, call taxis for tenants upon request, maintaining a customer service-first approach at all times
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Work closely with Toronto Police, Property Management, and internal security teams as required
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Complete accurate incident reports, occurrence reports, and daily logs
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Maintain situational awareness in a fast-paced, high-traffic environment with a focus on de-escalation
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Enforce property rules, policies, and procedures in a respectful and professional manner
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Assist in the set up and execution of CF Tenant Engagement events hosted in office tower lobbies to enhance tenant experience.
Prerequisites:
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Previous experience in a customer service role
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Security License in the province of Ontario
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Valid First Aid & CPR Level C from a WSIB approved provider
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Strong communication and interpersonal skills and professional attitude
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Ability to handle stressful situations with tact and diplomacy
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Ability to stand and/or walk for for extended periods
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Maintain a professional appearance and demeanor
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Provide exceptional customer service, including “white glove” hospitality and client service
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Proficient in basic phone & computer skills
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Prior experience in security would be considered an asset
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Applicants who do not possess these certifications can opt into Paladin's Use of Force/Management of Aggressive Behavior certification program prior to their onboarding training to ensure they meet the requirements of the position
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Legally authorized to work in Canada
Why choose Paladin?
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Opportunities for training and development
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Competitive salary and benefits package
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Work today, get paid today
