Part Time Receptionist
Bring your passion for people and service into a role where first impressions truly matter. As a Receptionist at La-Z-Boy, you’ll be the welcoming face of our brand, creating a warm, professional, and memorable experience for every client who walks through our doors or connects with us by phone or email. Known for our commitment to comfort, style, and exceptional customer care, we’re looking for someone who thrives on organization, communication, and delivering outstanding service in a dynamic retail environment.
As a Receptionist, you will support the front desk operations with confidence and professionalism while also assisting behind-the-scenes tasks that keep the business running smoothly. In addition to greeting clients and coordinating appointments, monitor and respond to the customer care inbox, prepare basic reports, and complete administrative tasks in support of the service team. You’ll be a key point of contact for customers, helping ensure their experience is seamless from first interaction through delivery and post-purchase support.
In this role, you will confidently handle challenging customer service scenarios with empathy, professionalism, and problem-solving skills. Your ability to remain calm under pressure, communicate clearly, and coordinate effectively with internal teams will help resolve issues efficiently, maintain positive customer relationships, and uphold our reputation for exceptional service.
What You’ll Do
- Greet and welcome customers in a friendly, professional manner, creating a strong first impression
- Answer incoming phone calls, emails, and inquiries promptly and accurately
- Serve as a key point of contact for customers, providing clear information and assistance
- Handle challenging customer service situations with empathy, professionalism, and effective problem-solving
- Communicate customer needs and concerns to the appropriate team members
- Maintain a clean, organized, and welcoming reception area
- Accurately process payments, records, customer information, messages, and documentation
- Contribute to smooth day-to-day store operations by assisting teammates as needed
Why You’ll Love It HereYou’ll enjoy being part of a supportive, style-focused team where your role makes a real impact, your people skills are valued, and every day brings the opportunity to create positive, memorable customer experiences.
Who You Are
- Warm, energetic, and welcoming, bringing a positive and professional presence to the front desk every day
- Customer-focused and personable, with a genuine passion for helping others and delivering exceptional service
- Calm and confident under pressure, able to handle challenging customer situations with empathy and professionalism
- A strong communicator who listens actively and communicates clearly with customers and teammates
- Organized and detail-oriented, capable of managing appointments, inquiries, and multiple priorities with easeProfessional and dependable, demonstrating integrity, accountability, and a positive attitude
- A collaborative team player who supports colleagues and contributes to a positive store cultureAdaptable and resilient, thriving in a fast-paced showroom or retail environment
What You’ll Bring
- High School Diploma or equivalent
- At least 1 year of customer-facing experience in reception, retail, hospitality, or customer service
- A customer-first mindset with a strong commitment to delivering exceptional service
- Experience handling customer inquiries, concerns, and problem resolution in a professional manner
- Strong interpersonal and communication skills, with the ability to build rapport and trust quickly
- Confidence using scheduling systems, point-of-sale tools, and basic computer applications
- Strong organizational skills with attention to detail and accuracy
- Ability to multitask effectively in a fast-paced, customer-focused environment
Additional Details
- AI Disclosure: Please note that we may use AI-enabled tools to support parts of the recruitment and selection process, while all final hiring decisions are made by human reviewers.
- Vacancy Clarity: Existing Job
- Must be able to sit for extended periods
- Bilingual (English/French) an asset
- Job Type: Part Time
- Schedule: Rotating Schedule - evenings and weekends
- Work Location: In person -770 Gardiners Rd, Kingston, Ontario
- Compensation: Compensation for this role is minimum wage
- Benefits: Flexible schedule, On-site parking, Store discount
If this role feels like the right next step in your career, we’d love to hear from you. Please apply with your résumé and include a cover letter sharing why you believe this is the opportunity you’re ready to grow into.
PLEASE NOTE: This job posting is intended to summarize the role and provide an overview of key responsibilities. It is not an exhaustive list of all duties, expectations, or qualifications associated with the position.
We are committed to fostering an inclusive and equitable workplace. We provide equal employment opportunities to all individuals and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, or any other ground protected under Ontario law. We welcome applications from all qualified candidates and, upon request, will make appropriate accommodations for applicants throughout the hiring and assessment process.
Who We Are
La-Z-Boy Ottawa, Gatineau, Kingston is more than furniture - it’s comfort, style, and exceptional service delivered by people who love what they do. As a Canadian-owned retailer serving Eastern Ontario and Western Quebec, we’re passionate about helping customers create spaces they love, starting with a workplace we love, too.
We value kindness, collaboration, and celebrating wins. Every team member brings something unique, and their positive energy makes our stores and offices welcoming and supportive.
Join us and you’ll be heard, appreciated, and encouraged to grow. We work hard, help each other, and enjoy the journey together. If you want a place where you can be yourself, feel valued, and make a real impact, you’ll fit right in.
Job Types: Part-time, Permanent
Pay: $17.60 per hour
Benefits:
Ability to commute/relocate:
- Kingston, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you legally entitled to work in Canada?
- Do you have reliable transportation to get to and from work?
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
- French (preferred)
Work Location: In person
