Plastic Dress-Up Ltd is a premier supplier of trophy components and awards with over 40 years of experience distributing to a dedicated dealer network across Canada. With the acquisition of Engravers Depot Inc. in November 2018, we are now the exclusive Canadian distributor for Gravotech engraving materials, rotary and laser engraving machines and accessories supporting the industrial sector across Canada.
We are seeking a motivated, Bilingual Account Manager to join our sales team. In this role, you will interact with existing customers, primarily by phone and email, to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. The ideal candidate will have excellent communication skills in both languages, a strong sales acumen, and the ability to build rapport with clients to understand their needs and provide appropriate solutions.
This is an on-site role located at our corporate office in Concord, Ontario with the scheduled hours of 8:30am to 5:00pm Monday to Friday.
Key Responsibilities & Duties
- Answer customers’ inquires on products, their applications, distribution and provide solutions/recommendations
- Manage local and regional customer requests via phone, online chat, and email
- Proactively call existing customers to research trends/needs, relationship management, promote current product specials, follow-up, etc.
- Actively seek opportunities to grow existing accounts as well as generate new business.
- Maintain a strong understanding of top selling and basic product lines (as well as common industry products and brands).
Preferred Qualifications
- Advanced/fluent skill levels in French is mandatory.
- B2B sales experience selling through distribution channels necessary.
- Experience dealing with government agencies, procurement, tenders and proposals.
- Mechanical / Technical aptitude required but not necessary
- Prior equipment sales required but not necessary
- Knowledge of full sales cycle and best practices.
- Competency in MS Office Suite, internet navigation, and order entry experience.
- Ability to take direction and to make independent decisions in a dynamic environment.
- Strong verbal and written communication skills.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
- Active listener who can effectively problem solve and think outside the box.
- Demonstrate a strong sense of urgency and true commitment to customers and team members.
- Confidence and positive attitude are a must! Goal-oriented and competitive in sales/marketing activities.
Training & Development
· 3 weeks of focused training time followed by ongoing support by team members
- · Majority of time training is focused on: products, computer systems, phones/customers, sales/service and reports.
Job Types: Full-time, Permanent
Pay: $52,000.00-$75,000.00 per year
Benefits:
- Casual dress
- On-site parking
Application question(s):
Experience:
- B2B sales: 5 years (required)
Work Location: In person
