About Us
We are a collective and collaborative team that does our very best to support each individual that comes through our doors.
Position Overview
We’re seeking a detail-oriented Studio Administrator to ensure smooth daily operations, deliver seamless client experiences, and maintain clear communication across our team. This role blends administrative precision, exceptional customer service, and close collaboration with studio management and operations.
This is a remote-first position. Candidates must have access to a laptop and reliable internet connection. In-studio work may be required depending on studio needs and scheduling.
Key ResponsibilitiesDaily Tasks
- Review today’s and previous days’ emails (including weekends/holidays) and respond after checking history
- Follow up on voicemails and client inquiries
- Process payments for private and semi-private clients registered in next 24 hours
- Mark attendance for all classes and sessions in JANE scheduling software
- Monitor package balances for registered and waitlist clients today and tomorrow; email renewal reminders when balances fall below two sessions (template links provided)
- Check waitlist for the next two days and notify clients of available spots
- Perform a quick check of studio cleanliness and organization on in-studio days
Weekly Tasks
- Verify that all class and session package deductions have been applied correctly
- Identify unpaid classes, reach out to clients for payment, and update records
Experience & Qualifications
- 1+ years in administrative or customer-facing roles (studio, hospitality, or fitness preferred)
- Proficiency with scheduling/payment systems (experience with JANE is a plus)
- Strong written and verbal communication skills
- Excellent organizational skills with meticulous attention to detail
Skills & Attributes
- Professional and friendly demeanor
- Ability to juggle multiple tasks and prioritize under shifting deadlines
- Proactive problem solver who anticipates needs before they arise
- Team player who contributes to a positive studio atmosphere
- Passion for Pilates and/or wellness
- Comfortable with establishing boundaries and implementing policies with an an empathetic, community-centered approach
- Excited to grow with our studio and contribute to its long term success
Pay
$20/hour
Perks
1 free Pilates Group class per week
Shift and Schedule
10-20 hours per week
Monday - Saturday
Ideally available to check studio emails twice daily and reachable during business hours to handle client calls and support urgent needs as they arise
Application Deadline: Oct 22
Job Type: Part-time
Pay: From $20.00 per hour
Work Location: Hybrid remote in Vancouver, BC V5T 1W5
