Larga Kitikmeot is a medical boarding home which provides a safe and comfortable home-like atmosphere for patients travelling from the Kitikmeot Region of Nunavut for medical services. We are seeking a full time Patient Service Representatives for evening shifts who will be responsible for overall operations at the front desk including answering phones, dispatching drivers, checking-in guests, responding to requests for assistance and confirming medical appointments and travel reservations.
Candidates should identify their Nunavut Land Claims beneficiary status or indigenous heritage.
Only those selected for an interview will be contacted.
Responsibilities
o Providing exceptional customer service
o Orientate guests to their rooms, Larga policies, facility amenities, and the general routine of the boarding home. Act as a resource for all guests with any questions they may have.
o Manage keys system; ensure guests are provided with keys upon arrival, and retrieve upon departure.
o Effectively operating a multiline phone system, and transferring calls etc.
o Record arrivals, departures, discharges and admissions in books and on room chart and trip sheets, update as needed.
o Maintain effective communication with guests and dispatch for all transportation needs. Coordinate guests to ensure that they are ready for appointments and airport departures in a timely manner. Support dispatch after hours (evenings and weekends) to coordinate travel to/from medical appointments.
o Advises escorts and patients of travel policies as needed
o Arranges pick-up of medications and special equipment, such as oxygen tanks and tubing as required by guests.
Qualifications
- 1-2 years previous experience in an administrative role.
- Must demonstrate exceptional customer service skills.
- Be self-motivated and able to work independently.
- Must be well organized and able to prioritize workload.
- Have experience managing conflict resolution and maneuvering high stress situations.
- Must maintain effective written and verbal communication skills and be able to read, write, comprehend and speak English fluently.
- Must be able to successfully pass a medical and security clearance each year.
