Restaurant Supervisor/ Shift Manager
Dairy Queen Grill & Chill Burquitlam – Join our Team!
We are Bursting with Opportunities at our NEWEST LOCATION IN COQUITLAM (Burquitlam SkyTrain Station)
About Us
At Dairy Queen, we create smiles for our "Fans." From our iconic ice cream treats like Blizzards, sundaes, banana splits, and milkshakes to our custom ice cream cakes to our signature "Fan-food" menu—including burgers, crispy fries, and chicken strips—we are dedicated to making every day a little sweeter.
What We’re Looking For
We’re looking for leaders who enjoy connecting with our Fans, sparking conversations, and bringing positive, high-energy leadership to every shift. We need food service experienced, hands-on managers who believe that the best way to lead is by working alongside the team to deliver exceptional guest experiences.
What You’ll Do
- Operational Excellence: Oversee daily store operations, ensuring efficiency and strict adherence to brand and safety standards.
- Team Leadership: Interview, train, and coach staff; set schedules and foster a positive, productive work environment.
- Hands-On Support: Step into any crew role during busy periods—from blending Blizzards to assisting at the counter—to keep operations moving smoothly.
- Administration: Manage POS transactions, cash handling/deposits, inventory levels, and supply ordering.
- Quality Control: Oversee food preparation / handling, maintain kitchen/dining cleanliness, comply with food safety regulations, and act as the primary lead for resolving guest concerns.
- Customer Service Experience: Provide exceptional customer service and resolve customer concerns.
Mandatory Requirements
- Travel for Training: Candidates must be available for a 4-week training program, split into two 2-week sessions (one week gap in between). Travel is required. (Paid)
- Online DQ Manager Exam Certification: Complete and pass the Dairy Queen Management Training Readiness Exam prior to attending in-person sessions. This covers Customer Focus, Planning and Organizing, Leadership, Decision-Making, and Financial Acumen/Business Math. (Paid)
- Experience: Minimum 1 year of experience in a quick service restaurant (QSR) environment.
- Language: Proficiency in English (written and verbal).
- Availability: Flexible availability, including days, evenings, weekends, and holidays as needed.
Additional Qualifications / Skills
- Supervisory experience in food service is a strong asset.
- Strong knowledge of food safety standards. Food Safety Certification is preferred.
- Team management skills and demonstrated leadership qualities.
- Strong communication and interpersonal skills with a friendly, enthusiastic approach.
- Basic math skills and confidence handling cash transactions.
- Excellent organizational and time-management abilities.
- Excellent customer service skills.
Application Screening Questions
1. Are you willing and able to travel for DQ training for a total of 4 weeks? (2 x two-weeks) - Please note this is mandatory!
2. What is your work availability?
3. What is your experience with customer service?
4. What is your experience with quick service fast food restaurants or restaurant experience?
5. What is your experience with supervising / managing staff?
Pay: $18.25-$21.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
Application question(s):
- 1. Are you willing and able to travel for DQ training for a total of 4 weeks? (2 x two-weeks) - Please note this is mandatory.
- 2. Are you available day time, evenings, weekends, and holidays (flexible scheduling)
Work Location: In person
